Alexander Molnar Email and Phone Number

• Provide effective and trusted leadership, direction, mentoring and support to a highly-skilled team of IT specialists to ensure successful execution of IT operations and services for the Singapore site in line with organisational and informatics goals• Key member of the leadership team and subject matter expert with ownership for planning, delivering, managing and maintaining the IT infrastructure, applications, data systems, services and technology developments• Work in close collaboration with the General Manager and Head of APAC as Business Partner with additionally accountability for ensuring IT requirements and global / regional strategies are met• Responsible for providing consistent support for client hardware and software ensuring alignment with local, regional and global standards, strategic policies and procedures, and guidelines whilst maintaining BAU• Instil a culture focused on team collaboration and engagement to ensure conflicting timelines are consistently met

• Acting as a Business Partner to the General Manager and his/her Leadership team.• Lead and coach the local service desk team, through setting goals which are aligned with Business and Informatics imperatives and rewarding achievements.• Enable IT technology; promote IT services according to business objective, strategy, product plan, business process.• Assess, approve, and administer all equipment, hardware, and software upgrades.• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.• Ensure efficient and effective delivery of the IT strategy and plans, IT services to business and follow through the service life cycle.• Oversee the development and maintenance of the IT strategic plan.• Act as senior IT account manager ensuring seamless communication and exchange with global IT functions delivering supply of global, standardized IT services• Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels

• Oversaw and coordinated the end to end delivery of projects including the migration to Google for Roche APAC region and ensured the smooth transition from Outlook to Gmail for the entire APAC region• Managed change control processes and procedures and directed the full lifecycle of IT initiatives including rollouts to drive sustainable and robust technology change in line with business requirements, SLAs, OLAs and contractual obligations • Worked in close collaboration with business units across multiple sites to ensure readiness for the whole region whilst maintaining regular engagement with Regional Training Leads and Change Directors• Built, managed and maintained effective and collaborative relationships with vendors and key stakeholders and presented feedback at weekly meetings with the Deployment Lead Coordinator and the Global Support Lead• Reviewed and analysed information and functional requirements regarding informatics business process solutions for the APAC and European regions through effective collaboration with business units and IT departments• Monitored service delivery and provided regular service reports to IMs and clients whilst additionally being responsible for managing the financial aspects of services and projects including portfolio submission

Enabled new technologies and solutions to integrate corporate smartphone and iPad devices in our corporation. Successfullly introduced new iPad service to support our Field Force People within APAC. More than 2000 Field Force People are equipped with iPad for business as single device. • Being the representative from Mobile App Team, building strong working relationship with customers and interdepartmental IT staff in the region• Representing the region interest within the Mobile Apps Team (primary go to person for mobile apps in the region)• Driving Usability Engineering practice and conduct user interviews• Gathering mobile apps demand within the region and supporting demand prioritization and overseeing/coordinating fulfillment of demand by ADMD or external partners• Ensuring high customer satisfaction with the use of mobile devices and apps in the region, as well as fostering the usage and integration of social media on the mobile device• Ensuring infrastructure and platform readiness for mobile devices and usage in the region• Being a source of innovation on the usage of mobile apps and social media• Being the mobility solution lifecycle manager for Asiapac region• Work with the global team for the mobile solutions delivered to region, this include articulate the requirement from the region, work with global team to develop the solution against the regional requirement and then deploy it to the region• Work on the key priority list of the mobility for the APAC region• Work on the impact analysis of the mobility solutions from the global team and present to the management for the decision of the rollout to the region• Work collaboratively with the resource in the local affiliate for the rollout of solutions and drive completion of the rollout• Collaborate with the Europe and North American for the user adoption services on the mobility side

• Primarily accountable for providing senior level problem analysis, troubleshooting and resolution to staff and customers with ownership for leading on problem and change management to ensure that system issues were promptly resolved• Oversaw and coordinated the installation, testing and utilisation of various software and applications including BlackBerry, iPad and iPhone installations and support, as well as MAC and iPad rollout to VIPs at Roche• Provided support for end user computer OS and off-the-shelf software (i.e. Windows OS and MS Office), hardware (i.e. laptops and desktops), Roche infrastructure (i.e. LAN and WAN) whilst promoting IT services and solutions