Adrian Louise Mong Email & Phone Number

Metro Manila, National Capital Region, Philippines

• Sells out travel bookings.• Organize travels from beginning to end, through booking tickets, accommodation and/or securing rental transportation.• Engage with potential client over the phone/chat answering inquiries and providing detailed information regarding travel bookings, rewards and benefits.• Provide best routing and most cost effective flight/hotel/car reservation options• Process ticket issuance, exchange, refunds, cancellations accurately• Deliver excellent… Show more • Sells out travel bookings.• Organize travels from beginning to end, through booking tickets, accommodation and/or securing rental transportation.• Engage with potential client over the phone/chat answering inquiries and providing detailed information regarding travel bookings, rewards and benefits.• Provide best routing and most cost effective flight/hotel/car reservation options• Process ticket issuance, exchange, refunds, cancellations accurately• Deliver excellent customer service to clients• Advises document requirements as they pertain to the traveler’s nationality and destination.• Keeps apprised of industry updates and vendor updates for proper client advisement.• Works within the pod environment to support each team member through constant communication in Slack to be sure that the work is distributed evenly.• Participates in continuing education programs offered by vendors. Show less

Mandaluyong City

• Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register guests collecting necessary information (like contact details and exact dates of their stay)• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates and amenities• Respond to clients’ complaints in a timely and professional manner• Liaise with our… Show more • Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register guests collecting necessary information (like contact details and exact dates of their stay)• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates and amenities• Respond to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services, when appropriate• Maintain updated records of bookings and payments Show less

Philippines

• Organize and Operate a variety of casino games for VIPs• Monitor games for potential illegal activity• Enforce all rules and mediate potential disputes• Distribute chips to players based on their financial holdings and winnings• Ensures the integrity of the game at all times• Educates players on the proper rules and procedures of the game.• Calls the game• Pays winning bets and collects losing bets in a timely and accurate manner• Adheres to all departmental… Show more • Organize and Operate a variety of casino games for VIPs• Monitor games for potential illegal activity• Enforce all rules and mediate potential disputes• Distribute chips to players based on their financial holdings and winnings• Ensures the integrity of the game at all times• Educates players on the proper rules and procedures of the game.• Calls the game• Pays winning bets and collects losing bets in a timely and accurate manner• Adheres to all departmental, regulatory and casino policies and procedures• Understands regulatory currency reporting requirements (AML) as it relates to table game player activity Show less

Philippines

• Assist passengers with check-in, boarding, and deplaning procedures• Provide information and assistance to passengers with special needs, such as disabilities or language barriers• Handle ticketing, baggage issues, and other passenger inquiries• Coordinate with airline and airport personnel to ensure smooth flight operations• Resolve customer complaints and issues in a timely and professional manner• Processing boarding passes, checking identification documents, and… Show more • Assist passengers with check-in, boarding, and deplaning procedures• Provide information and assistance to passengers with special needs, such as disabilities or language barriers• Handle ticketing, baggage issues, and other passenger inquiries• Coordinate with airline and airport personnel to ensure smooth flight operations• Resolve customer complaints and issues in a timely and professional manner• Processing boarding passes, checking identification documents, and directing passengers to security checkpoints.• Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance.• Assist VIPs and Dignitaries inside the airport.• Conducting flight boarding announcements and procedures. Show less