Master of Science in Information Systems (Econ) with experience in support, project as well as change and risk management combined with ERP systems and CX. Proven leadership skills in in high-stress (startup) environments. Currently researching CRM customer data utilisation aided by Machine Learning (ML).+ Technical know-how rewarded by Lenovo (3rd place in a European-wide FTR competition), combined with excellent customer reviews regarding service excellence and support quality.+ Led teams ranging from single digits to 1600 and had the responsibility of managing, training, and supporting team members in customer/partner-centric roles as well as handle operations for the entire volunteer pool of Slush. Feedback on leading and teams overall performance was rated as excellent.
Listed skills include Technical Support, Microsoft Products, Project Management, Sap Erp, and 8 others.