Almuatezbllah Abdalla Abdaltam Email & Phone Number

United Arab Emirates

• Active Directory, Windows server.• Respond to and resolve problems that are escalated to the IT Support ensuring timely communication on issue status and resolution.• Support and Maintain desktop and mobile technologies.• Visiting customer sites to troubleshoot problems.• Basic network, computer hardware, printer and mobile device support.• MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016.• Email support – Exchange & POP.• desktop support.• Firewalls, Routers and AP.• Command over CCTV Camera.• Build, manage, and monitor the NAS Storage system.• Develop and design Company website.• Managing the company's website.• Create social media accounts, Manage the social media Posts.• Manage the promotional campaigns.• Monthly reports on the performance of accounts and analyse the customers' data.• SEO/SEM specialist.• Content Planner.• Analyze competitors' strengths and weaknesses.• Design/manage HTMl Emails.

Sharjah

• Work as a designer (Photoshop,Illustrator,WordPress).• Design of stickers and student paintings.• Working on video editing.• Design Business Cards.• Coordinator of research.• Working on writing professional letters on the MS word.• Work on all Microsoft office suites.• Content writing.• Prepare PowerPoint presentations.

Saudi Arabia

• Installed network and software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Evaluated and responded to incoming sales leads and requests for technical support assistance.• Activated accounts for clients interested in new services.• Supervision of data entry (item types. invoices).• Make backup copies periodically

Al-Riyadh , Saudi Arabia

• Installed network and software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Evaluated and responded to incoming sales leads and requests for technical support assistance.• Activated accounts for clients interested in new services.• Supervision of data entry (item types. invoices).• Make backup copies periodically

Sudan

• Provided base level IT support to non-technical personnel within the business.Activated accounts for clients interested in new services.• Researched, troubleshot and resolved complex problems independently.• Appropriately documented all transactions and pertinent interactions.• Reviewed technical documentation and procedures.Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.• Installed software, modified and repaired hardware and resolved technical issues.• Maintained and updated customer service database.• Provided on-call support for critical issues.• Identified and solved technical issues with a variety of diagnostic tools.• Remained up-to-date on the latest technologies and solutions applicable to company products.• Worked closely with team members to meet or exceed all customer service requirements.• Compiled and accurately entered electronic data.• Set up PC and Apple desktops and laptops and all types of mobile devices.• Participated in various incentive programs and contests designed to support achievement of production goals.

Khartoum, Sudan

• Installing the Windows operating system and Drivers computer and Software and identify the internal components of the computer and its parts.• How maintenance the computers.• Mobile networks.-GSM.-GPRS.-UMTS(WCDMA)-CDMA PRACTICAL AND CONFIGURATION.