Head Of Customer Engagement Mena
CurrentThe KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the… Show more The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and runs five main research programs, dedicated to performance management, the Balanced Scorecard, KPIs and organisational strategy. The main program, dedicated to documenting and cataloguing how KPIs are used in practice, resulted in the establishment of www.smartKPIs.com, the largest online database of well documented KPI examples, with over 7000 examples from 16 functional areas and 25 Industries. Over the last 8 years, The Institute assisted thousands organizations in finding solutions to their KPI needs. Show less