Artem Logachev Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

- Spearheaded cross-functional team leadership, overseeing Teaching, Customer Support, and Internal Sales departments to foster seamless collaboration.- Executing initiatives aimed at enhancing product quality, refining customer experience, and boosting operational efficiency.- Formulating and executing comprehensive product strategies to drive growth and market penetration.Conducted rigorous market research and testing to gain deeper insights into market dynamics and customer needs.

Led the Teaching team responsible for delivering the primary product to clients within the Latin American market.Key results:- Spearheaded the development of a Mentoring project tailored for existing clients, resulting in a noteworthy 20% surge in client conversion rates within the test group- Established and expanded the department from its inception, scaling the team from 20 to 200 tutors, complemented by the deployment of 4 Team Leaders and 5 Quality Assessors- Pioneered the implementation of a comprehensive system for monitoring tutor performance metrics, subsequently adopted across the whole company, leading to a significant 15% increase in customer’s retention- Supervised internal initiatives focused on process automation and data analysis through management of the analytics team, driving efficiency and informed decision-making- Conducted structured interviews with clients utilizing the Jobs-to-be-Done (JTBD) framework to define customer requirements effectively

Key results:- Spearheaded the introduction of two cutting-edge coding courses tailored for recent graduates within a condensed timeframe, following a meticulous analysis of client demands. Resultantly, achieved a notable 20% increase in conversion rates.- Led the development and implementation of an innovative tool to automate salary calculations, resulting in a threefold enhancement in calculation speed. This initiative streamlined operations significantly, optimizing efficiency and accuracy.- Effectively optimized operational expenses by an impressive 56% while maintaining quality

Creation of analytical tools, creation of departmental automation tools, data analysis, process analysis, process optimisation, creation of Dashboards

Самара, Самарская Область, Россия

Controlling the implementation of tasks, interacting with clients, preparing and conducting training activities, monitoring and improving the performance of teachers, managing projects to improve the work of the department, automating processes, helping in solving problems of teachers, motivating and involving teachers in work, keeping records

Samara, Russia