Alok Babar Email and Phone Number

TECHNICAL SKILLS AND SPECIALITIES: • Dynamics AX 2012 R3, 2012 R2, 2012 and 2009 Installation and Configuration.• Hands on Microsoft Azure and Lifecycle services associated with Dynamics 365 for Operations.• Installation and Configuration of Microsoft Dynamics AX reporting extensions for SQL Server Reporting Services (SSRS).• Installation, Administering and Configuration of SQL Server Reporting Services in Dynamics AX 2012. - Install single instance of Reporting Services for Dynamics AX.- Install multiple instances of Reporting Services on the same computer for Dynamics AX.• Installation and setup of Enterprise portal.- Single server.- Multi-server setup – SharePoint farm with and without Network Load balancer.• Manage users and security, customizing security within Dynamics AX, manage services and workflow and Manage administration in AX.• Work with MorphX, the Application Object Tree (AOT) and projects. • Experience on Dynamics AX productivity tools such as Alerts, Notifications, Batch Job, Document Management, WCF, Email and Workflows. • Mid-Ievel functional consultant (General Budgeting, Account Receivable, Account Payable, Fixed Assets and Project accounting).• Installation and Configuring Help Server and. • Installation and implementation of DIXF. • Installation and setup of stack technologies like SQL, SSRS, SharePoint for Dynamics AX.• Administering, configuring and troubleshooting issues with AOS, Enterprise Portal and Role Centers etc.• Administering Microsoft SQL Server Databases. Hands-on query writing skills on SQL server Database. Understand client server and Knowledge of AD and ADFS. • Administering Microsoft SharePoint 2010 & 2013 and IIS.• Installation and Setup Remote Desktop services on Windows Servers.• Good knowledge on computer hardware and client operating systems Windows XP / Vista / 7/ 8. Also worked on VMware Workstation and Hyper-V hence possess good knowledge on Windows server operating systems 2003, 2008, 2012.

• Was given challenging task to handle ramping up process of AX APAC Tech team comprising of 4 team members. Not only saved the business but brought the process in green again. Was awarded Managers Choice award for this contribution.• In the position of EE, handled multiple roles of Technical Lead, Trainer, Mentor, Communication coach and Quality analyst also.• As Escalation Engineer handled and guided my team in several Severity A critical system down issues like AOS and AX client crash, Reporting and SSRS, Enterprise Portal, Batch Processing, Alerts and notification of reputed clients.• Building and maintaining effective business relations with Service delivery Manager and Senior Escalation Resources in Microsoft located in various regions like China, India and Australia.

• Trained by Senior Technical Advisor from Microsoft in different areas of Microsoft Dynamics AX 2009, 2012, 2012 R2 and R3. Was a part of Pilot-batch.• Recognized as Best Support Engineer of AX Tech Support in North America region for Sept-Nov 2013 quarter and again July-Sept 2015.• Worked on critical system down Severity A cases on AOS crash, Enterprise portal, Reporting, etc. and resolved them successfully.• Learned SharePoint, SQL, SSRS, SharePoint, Active Directory, IIS in the process.• Neutralized many critical issues with effective emails and communications. Assisted team members and Technical lead in writing up effective emails with proper messaging and setting expectations.•Training new team members in building Technical knowledge and delivering proper messages to customers.

Managing project deliverables and ensured completion, delivery of the project within time and budget on daily basis.Implementing & ensuring strict adherence to quality standards, for delivering a high quality product to client.Maintaining close coordination with clients and offshore colleagues for receiving and reviewing content, changes and additions.Managing team of 4 with Team leader and handling solely in absence of Team leader.Preparing detailed daily reports and sending it to manager.Worked on automatic email assigning project called STAR.Gained experience of working in US and UK environment.