Collaborate with various support teams in ensuring smooth functioning of operations related to Key Accounts Management Coordinate with Control Tower - Head office and update each project status on regular basis. Ensure compliance to SOP pertaining to day to day functioning of the organization Involvement in receipt/ filing of SOP for Keyed customers revision/ additional requirements of each project Analyze & understand each project specific… Show more Collaborate with various support teams in ensuring smooth functioning of operations related to Key Accounts Management Coordinate with Control Tower - Head office and update each project status on regular basis. Ensure compliance to SOP pertaining to day to day functioning of the organization Involvement in receipt/ filing of SOP for Keyed customers revision/ additional requirements of each project Analyze & understand each project specific requirement, have regular discussion with cross functional LOBs to drive a smooth way of delivery. Ensure/follow-up the pre-alert containing HBL, MBL & supplier’s doc - must be forwarded to Customer in India before cargo arrival from respective location. Monitoring of cargo tracking details each shipment - inform to customer on regular basis. Co-ordinate with Brokerage Team - necessary BoE filed on receipt of basic documents from Customer & Pre - alert doc from HWL-Import team. Co-ordinate with Brokerage team - If any customs query, mis-match Doc - highlighted with Customer to collect necessary proof and submit with Brokerage Ops team for immediate clearance. For Delivery - Co-ordinate with respective Project Manager - implement delivery plan and take proactive measures availability of equipment for unloading at the site. Co-ordinate/follow-up with Ocean/Air import Team for necessary update in Hellogic system (reg. Date of clearance, delivery, etc.,) on regular basis Ocean/Air freight & Brokerage billing - ensure for timely submission with customer thru Credit Control Team. Monitor/follow-up outstanding from customer, if any overdue - escalation to the management for further course of action Co-ordinate/follow-up with brokerage team till the return of empty container to yard Update DSR on daily basis - circulate to customer Regular visits - meeting with customer - maintaining good relationship with customers Show less

Spearhead operations of multiple Customer Support teams pertaining to SOP compliance, communication quality/ timelines/ responsiveness Coordinate activities related to processing of claims, resolution of customer complaints, compliments, SOP review and ISF Submission Ensure compliance to audits/ process and customer specific requirements including organizational procedures pertaining to processing of carrier payment and account receivables Enhance client… Show more Spearhead operations of multiple Customer Support teams pertaining to SOP compliance, communication quality/ timelines/ responsiveness Coordinate activities related to processing of claims, resolution of customer complaints, compliments, SOP review and ISF Submission Ensure compliance to audits/ process and customer specific requirements including organizational procedures pertaining to processing of carrier payment and account receivables Enhance client satisfaction through prompt resolution of issues and qualitative service delivery Manage KPI on booking creation, Actual date of cargo delivery, FCR/invoice create and print, BL submission, BL Release & Document Dispatch Collaborate with operations, internal/ external stakeholders pertaining to service recovery and in rendering support to CS on responding to crisis situation and contingency activation Conduct periodic reviews and implementation of remedial measures on billing on local invoice, FCR, Overseas Invoice against rates provided on SOP Optimize resource utilization and streamline processes to enhance productivity Work on resolution of customer issues in coordination with overseas offices Focus on implementation of various process improvement initiatives. Receiving of material in ERP system management.3-Way, verification of incoming material’sMaintaining stock accuracy through timely posting of documentsFocusing on Reconciliation of Materials which is given to direct on site/Contractor.Using valuation method FIFO for consumptionMaterial follow-up from vendors for pending order & replacement against rejection.Preservation of Critical MaterialsMaintained Minimum & Maximum stock level.(Thru System)MISDaily /Monthly- Inward ReportDaily/Monthly- Consumption Report (Cost center wise)Inventory Report (Stock-Class wise)Closing InventoryScrap Sale ReportStore discrepancy ReportPreservation Schedule ReportSelf-life items Report (FSN) Show less

Identify potential customer’s and Business Development for Freight Forwarding, Custom Clearance, Project Movements, FTL and LTL movements Identify, negotiation and finalization of Global Large-Scale projects pertaining to there logistic movements Coordination with operational team planning and finalization of SOP, KRA, KPI etc of each individual project to handover to concern Div. Ensured compliance to SOP pertaining to day to day functioning of the organization /… Show more Identify potential customer’s and Business Development for Freight Forwarding, Custom Clearance, Project Movements, FTL and LTL movements Identify, negotiation and finalization of Global Large-Scale projects pertaining to there logistic movements Coordination with operational team planning and finalization of SOP, KRA, KPI etc of each individual project to handover to concern Div. Ensured compliance to SOP pertaining to day to day functioning of the organization / individual project Involved in verification/ updating of DSR and Job file on daily basis Guided team members in escalation of issues/delays in day to day operations Assisted locations in implementation of requirements based on SOP Focus on implementing/ updating error free system Ensure the day to day updates on each individual project are updating through People Soft / ERP Coordinating with finance team and management for proper fund arrangement for each project for seamless operation Coordination with overseas offices / branches for proper day to day functioning Day to day report collection from overseas branches and there problem shooting (if any )Identify domestic project companies and obtain there ODC movement business with help of concern Div Organized vendor education program, e-booking system based on customers’ SOP Conducted internal team meetings and escalated critical business issues to the general manager Generated/ updated various status reports for the senior leadership team and other stakeholders Show less

Collaborated with various support teams in ensuring smooth functioning of operations related to Orgin Cargo Management [Buyers Consol.] across Air & Sea from Ex-Delhi/ NCR and other locations Consolidated prices from locations to be updated to Head office for customer bidding including negotiating with various carriers, service providers based on customer requirements Ensured compliance to SOP pertaining to day to day functioning of the organization Involved… Show more Collaborated with various support teams in ensuring smooth functioning of operations related to Orgin Cargo Management [Buyers Consol.] across Air & Sea from Ex-Delhi/ NCR and other locations Consolidated prices from locations to be updated to Head office for customer bidding including negotiating with various carriers, service providers based on customer requirements Ensured compliance to SOP pertaining to day to day functioning of the organization Involved in verification/ updating of DSR and Job file on daily basis Guided team members in escalation of issues/delays in day to day operations Assisted locations in implementation of requirements based on SOP Focus on implementing/ updating error free system Liaised with team members for collation of CLP/ e-load plan from surveyor/ suppliers for CY and CFS staffing Focused on dispatch of error free/ on time documents to customers/ Head office Organized vendor education program, e-booking system based on customers’ SOP Conducted internal team meetings and escalated critical business issues to the general manager Generated/ updated various status reports for the senior leadership team and other stakeholder Show less

Budgeting & setting up periodical sales target bifurcating financial yearly target for the team to achieve easily Carrying out sales & marketing with focus on achieving pre-defined business target Maintained regular interaction with dealer’s/counterparts pertaining to customer aftersales service Liaised with distribution team pertaining to documentation, packing, loading and dispatch of consignments on timePeriodical monitoring of outstanding… Show more Budgeting & setting up periodical sales target bifurcating financial yearly target for the team to achieve easily Carrying out sales & marketing with focus on achieving pre-defined business target Maintained regular interaction with dealer’s/counterparts pertaining to customer aftersales service Liaised with distribution team pertaining to documentation, packing, loading and dispatch of consignments on timePeriodical monitoring of outstanding and payment follow-up /collectionRegular follow-up and execution of business promotional activities Coordinating with team on daily basis (morning prayer) to get updated to ensure 100% achievement of periodical sales target Monitoring and motivate Dealers and sales team on regular basis to achieve annual mega schemes Ensuring seamless arrangements of annual tour for Dealers and Sales team on achieving of schemes Show less

Appointment of State wise Super Distributors Appointment of Are wise Distributors Retailing and product promotion / propaganda Institutional Sales and product liquidation Order and Payment collection from distributors