PMP Certified. Ex.MBA from XLRI DELHI-NCR.Results-driven professional with over 14 years of experience in leading teams in Service Delivery, Project Management, Operations, Maintenance, Support, and Deployments of Production and Non-Production Environments. Skilled in managing End-to-End testing support in SIT/UAT environments for complex integrated setups in various domains. Proven track record in Service Transition projects across different geographical regions, adept at managing strict timelines and challenging environments. Full knowledge and experience of creating project transition documents.Experienced in Strategy, Innovation, and IT Leadership with hands-on experience in architecting and implementing technologies supporting global customers 24x7. Good experience in Release and Change Management, Effort estimation, work allocation, creating & tracking KPI & SLA, etc.Experience of designing and executing projects like implementing new monitoring tools, application migrations, etc.My Excellent soft skills and ability to communicate effectively along with building professional relationships help me get the work done.Siebel Admin with extensive experience of application upgrade, deployment, performance tuning, etc.Currently SPOC for Learning and Development activities for a unit of 2k resources in my organisation.