Working as Senior IT Recruiter

I was responsible for managing the relationship with a key client. My responsibilities included account management, delivery oversight and people management, lead the business unit and have P&L responsibilities for the group. Responsible for developing and executing the growth strategy for the group and leading the group to deliver strong year on year.Proactively worked with clients to understand their business needs and opportunities and recommend ways and can address their needs… Show more I was responsible for managing the relationship with a key client. My responsibilities included account management, delivery oversight and people management, lead the business unit and have P&L responsibilities for the group. Responsible for developing and executing the growth strategy for the group and leading the group to deliver strong year on year.Proactively worked with clients to understand their business needs and opportunities and recommend ways and can address their needs. Regularly contact existing clients to: expand contact base (expand influence over more client departments and personnel), evaluate satisfaction with current services (at client and channel partner levels), and help identify areas for growth and improvement. Developed proposals to existing clients for expanded products and services. Lead QBRs as prescribed for each client. Review reports generated for client activities, and recommend enhancements to the client’s program (including software and services) based on program performance and client goals. Developing account plans that are specifically aimed at delivering added-value to clients or prospects, whilst also generating incremental revenue. Monitor client profitability, negotiate and renew contracts, and recommend ways to improve process efficiency for individual clients. Establishing best practices for client engagement throughout their life-cycle. Take the lead on contract renewals, and recommend contract revisions. “Own” the Client satisfaction tracking and reporting process, flag issues to management and recommend areas of improvement. Encourage client participation in satisfaction surveys. Work with the sales department to assure a seamless transition from “new client” to “successful for new client. Recommend enhancements for software and services based on client insight/requests Show less

Managing existing vendors, empaneling new vendors and responsible for all othervendor activities. Regular interactions and meeting with vendors to communicate the business needsand answering their queries related to open position.Rate negotiation for resources and commercials for FTE hiring Screening profiles received by consultancies submitting qualified resumes to sourcing team for their respective requirements evaluating partners on regular basis for contract renewal, PIP… Show more Managing existing vendors, empaneling new vendors and responsible for all othervendor activities. Regular interactions and meeting with vendors to communicate the business needsand answering their queries related to open position.Rate negotiation for resources and commercials for FTE hiring Screening profiles received by consultancies submitting qualified resumes to sourcing team for their respective requirements evaluating partners on regular basis for contract renewal, PIP and termination. Handling partners queries and escalations handling background verification process to make sure information submitted by candidates is authentic. Maintaining reports on Vendor status, contract renewals, and cost savings coordinating with various department heads and representative for technical interviewsResponsible for Client Coordination- Oral & Written• Client Servicing for various direct clients.• Contacting clients to determine both re-active and pro-active staffing requirements• Liaison between all the Clients and all our recruitment teams• Internal Coordination with various Business Units/ Teams.• Keeping track and maintaining report Show less

Worked in various process in this organization which is mentioned below.Tracfone : It is a US based life line process in which I used to get calls from the customers who were on government support, they used to contact for there free minutes, renewal of there services on yearly basis.Hughes Global Education : I used to contact working executives for the enrollment in various IIM's program offered according to there benefits.