 Functioning as Zonal Sales Trainer for Central Bengal ( Malda & Berhampore ) with adjoining 24 Main Distributors and 102 Associate Distributor branches. Planning, Co-ordinate & implementation of training initiatives. Regular auditing of In house MD & AD Points for maintenance of zero deviation centres. Visiting the zonal and branch offices for training regarding DSM Induction and VAS product to post paid and prepaid DSM. Design and deploy various levels of sales management’s training in the zone consultation sales & training leadership in the branch & zone. Preparing reports of DSM performance and sales process reports to updating regional head offices.

Siliguri as Branch Auditors.Accountabilities:Functioning as Branch Auditors for North Bengal & Sikkim with adjoining 14 Main Distributors and 35 Associate Distributor branches.Visiting all branches and retailers outlet for "Sales Force Audit" regarding sales process and its documentation.Preparing reports on performance of sales and process for updating regional head offices.Highlights:Making understand and resolved the query by talking to each and every sales team regarding their process and documentation Meeting with Manager or Team Leader to make him understand about the audit point of view regarding Infrastructure and Sales Process and its documentation.Efficiently sorted out the maximum differences regarding process and documentation.

Jul’04 – Nov’08: HDFC Standard Life Insurance Co. Ltd. Siliguri as Executive-Branch Operations (Cluster Manager)Accountabilities: Functioning as Operations Region Head for North Bengal & Sikkim with adjoining 6 branches. Supervising 12 Operation officers and 4 Agency Support Officer. Recruiting & identifying training needs of operation officers through mapping of skills required for different roles and analysis of the existing level of competencies. Handling agency management and training co-ordination. Implementing various goals for Operation Officers so as to achieve targets related to TAT, Policy Issuances, Renewal-Revival and company specified process.  To refer leads & business opportunities to colleagues from Branch Manager & Sales Teams.  To conduct the BSD function in such a way that it supports & furthers the overall business goals of the branch.Highlights: Promoted as an Executive (Cluster Manager) in Jan’07 and was assigned assignments of 6 branches in Siliguri for North Bengal & Sikkim Region. Scored 95% in the audit scores in all of branches in 2007-2008. Highest Issuance in 2nd and 3rd quarter of 2008-2009 in North Bengal & Sikkim Cluster. Visited branches across North-East, Bihar, Jharkhand & Orissa and provided training to new joinees of Operations Officers. Logging 100 proposals in a day as single operation officer in Rourkela Branch. Awards received for:- Best Financial Underwriting at Operations Review meets.- Scoring 97% & 98% in audit for two consecutive periods in 2004-05 and 2005-06 respectively.- Maintaining process and achieving the same within specified TAT in entire Eastern Region.- Awarded Best Operation Branch Executive (Cluster Manager) from the claim Dept FY2008-09.

Accountabilities:Leading a branch team of 15 members for managing branch administration, sales, collection and customer queries.Preparing reports on sales, collection & account and updating area, regional and head offices.Highlights:Resolved problems by talking every staff and gave to the highest outstanding collection with a month. Personally visited to every HNI customer regarding the better services and billing.Efficiently sorted out the maximum complain cases from the consumer court.

Two Wheelers), Rourkela as Operation Officer (Outsource Job)Accountabilities:Leading a team of 8 members for managing cheque return collection from the banks, sales and marketing for the two-wheeler loan.Sending the clients details to the Credit Manager for the approval.Maintaining the MIS report of sales, collection and cheque bounce on a daily basis.Highlights:Effectively established Sales & Operation Team with vigorous initiative, which became one of the major strengths.Ensured Compliance to process requirements and secured good audit score.Trained the sales team, which help us to process the files faster in stipulated time frame.Successfully took initiative a customer feed back form for better customer satisfaction.Achieved the best team without any customer compliance.

Two Wheeler Loan) as Operation In-charge (Outsource Job)Accountabilities:Leading a team of 5 members for managing cheque return collection from the bank, sales and marketing for the two-wheeler loan.Sending the clients details to the Credit Manager for the approval.Maintaining the MIS report of sales, collection and cheque bounce on a daily basis.