24x7 Integration SupportProvide Technical know-how to Sales team to handle operational queries from merchants.Managing the Payment Gateway Portfolio for the Entire West Region.Managing Pan India Payment Gateway Helpdesk for all Integration & Support related queries.Increasing sales and profitability by focusing on strategic pre-selected customers.Identifying opportunities and driving nil activation by providing the required technical support.Regular Merchant Visits to identify their pain areas & provide appropriate support / guidance to resolve the same.Liaising with Internal teams like BPRG / IT / Operations to ensure smooth functioning of day to day operations.Regular updates to the top management by generating various MIS on the Payment Gateway.Ensuring compliance with company’s best practices including Visa / Master Guidelines for the acquiring domain.End to End responsibility of getting the ideas implemented in the current PG Product.Effective Vendor Management

Collaborated with internal sales and marketing teams to optimize channel effectiveness. Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.Review call center statistics to measure staff performance and the need for improvement.Expedited and facilitated the escalation of customer service issues.Developed a system and call scripts to facilitate the efficient management of call volumeKept apprised of bank products, services and promotions.Was in charge of driving the product penetration & increasing the same.