Alok Pandey Email and Phone Number

Data Center and DR Networking:DC Migration: Led migration to a new Data Center, minimizing downtime.Network Management: Oversaw CISCO routers, Nexus, and Catalyst switches.Security Policies: Implemented Checkpoint firewall policies and NAT rules.Budgeting: Managed Capex and Opex for infrastructure projects.Cloud Integration: Collaborated with AWS for hybrid cloud operations.Monitoring: Enhanced efficiency with SolarWinds and Nagios.Corporate IT Management:Team Leadership: Managed a team of seven IT professionals across India.IT Operations: Supervised user support (ServiceNow), system administration (Microsoft SCCM, Ansible), and asset management (Lansweeper).Application Management: Oversaw deployment and support of business-critical applications.Network Services: Managed DNS, DHCP, and IPAM.Security Management: Conducted security audits, enforced policies, and managed endpoint protection.Backup and Recovery: Ensured data integrity with Veeam and Symantec Backup Exec.Vendor Coordination: Managed procurement and support contracts.IT Policies: Developed and enforced ITIL-based policies.Project Execution: Led IT projects using Agile methodologies (Jira, Trello).Collaboration: Facilitated cross-department communication with Microsoft Teams and Slack.

• Escalation Manager for the Helpdesk: Managed and resolved escalated issues, ensuring timely and effective solutions for end-users.• Incident Manager: Successfully handled incidents, minimizing downtime and ensuring a smooth IT environment.• Office Setup and Expansion: Led the setup of a new office with 3000+ nodes and orchestrated the expansion into data center migration.• Vendor Coordination: Effectively coordinated with vendors to streamline processes and optimize resource utilization.• SAP Purchase Process: Possess deep knowledge of SAP purchase processes, contributing to efficient procurement workflows.• Checkpoint Firewall: Managed and maintained Checkpoint firewall systems to ensure network security and compliance.• IT Solution Support: Provided support to senior management in implementing and managing IT solutions.• VC Solution Design and Implementation: Worked on the design and implementation of video conferencing solutions for efficient communication.• Cisco Wireless Solution: Contributed to the design of Cisco wireless solutions to enhance network connectivity and performance.• Storage Expertise: Worked on Dell storage and Cisco USC, ensuring efficient and secure data storage solutions.

• Oversaw Server Management and Remote Operations, providing comprehensive Network Support and Desktop/Laptop assistance.• Managed IT assets and conducted IIS administration, including Exchange Server 2010, FTP server, and resolution of Hyper-V issues.• Led IT infrastructure management, including Linux server oversight and DNS & DHCP configuration.• Maintained Lease Line, facilitated server AMC, and managed EPBX.• Administered SVN, VPN, and Application servers, ensuring secure Domain server, Active directory, and Database access.• Addressed Outlook mail and configuration issues, provided product support, and managed Online and local mail servers.• Conducted troubleshooting, evaluated new technologies/products, and configured group policies.• Implemented Desktop and server security measures in line with IT policies.• Updated all Desktops & servers with the latest Critical patches and oversaw Newsletter designing and Campaigns.• Ensured Database backup and handled administration of Oracle & SQL Server.• Managed systems, LAN Network, active server/directory, AV, and remote web server management, including Anti-Virus Protection.

• Engaged in regular communication with end users to identify and address pain points, ensuring successful issue resolution.• Managed and maintained various devices, including desktops, laptops, Blackberries, attendance machines, network switches, and endpoints.• Collaborated with vendors to address site-specific issues.• Oversaw the management and recording of IT assets.• Proactively identified the lifecycle of IT assets, managing and maintaining AMCs and SLAs.• Planned and executed upgrades for IT assets.• Configured new laptops/PCs and integrated them into the network domain.• Verified daily network services (Internet/Mail/Connection to IL) to ensure proper functionality.• Logged complaints for V-SAT downtime and other V-SAT-related issues.• Coordinated with the core IT team and other business vendors.• Reset passwords through Active Directory and Linux mail server.• Conducted on-site visits to branches for technical issue resolution.• Provided support and troubleshooting for trading software.• Responded promptly to phone, chat, and remote support requests.• Installed and troubleshooted operating systems, application software, and online trading software.• Configured and troubleshooted MS Outlook, Outlook Express, and LDAP.• Troubleshot network printer and scanner issues, as well as LAN connectivity problems.• Addressed and resolved virus-related issues.

• Provided initial support for Desktops, Peripherals, Servers, and office automation products.• Administered first-level tasks for desktops, laptops, and related devices.• Delivered remote assistance to clients.• Conducted troubleshooting on Applications and Operating Systems.• Recorded and logged all service calls, assigned them to engineers, monitored progress until resolution, and communicated updates to users.• Implemented escalation procedures in accordance with the escalation chart and coordinated with vendors for issue resolution.• Maintained inventory records, updated asset data, and ensured compliance with defined processes.• Generated reports in alignment