Alok Chadha, Cip, Csm (He/Him) Email & Phone Number

Burlington, Ontario, Canada

Ontario, Canada

• Manage a product roadmap across several different business objectives, ensuring that we are executing against the highest impact items at any given time, and deliver things on time.• Partner with internal stakeholders to understand needs and identify requirements for novel solutions. • Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships.• Prioritize and manage the product backlog, translating requirements into actionable user stories and acceptance criteria using Agile methodologies. • Work collaboratively with the Multinational Business team to define product direction and drive growth. • Contribute to product roadmap planning activities to ensure alignment with business demands and strategic objectives. • Establish and maintain support processes to address product performance and support issues effectively.• Demonstrate experience in: problem solving with knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems. Also have experience in relationship management with an ability to establish and build healthy working relations & partnerships with clients, vendors and peers.

Hamilton, Ontario, Canada

 Extensive experience in gathering Business and Functional Requirements, developing Use Cases, conducting Gap Analysis and preparing Training manuals  Experience in working with the QA Testing team, creating Test Plans and Test Cases. Experience in developing Use Case, Work Flows. Proficient in developing and executing Test Plans, performing functional, usability testing and ensuring that the software meets the system requirements. Excellent expertise in P&C, Auto & Home and Commercial Line of Insurance. Facilitated User Acceptance Testing (UAT) and other required with the stakeholders and the business users. Excellent Team player work in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects. Effective at conducting meetings and brainstorming sessions. Communicating the business directives, goals, and needs to the technical team and serving as client interface for managing user expectations and achieving client satisfaction.Specialties:  Strong working knowledge of Property & Casualty Underwriting and Claims Processing System. Excellent Business writing skills in creating Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, and Systems Requirements Specification (SRS). Proficient in soliciting client requirements through interviews, workshops, existing system documentation and organizing JAD sessions.

Hamilton, On, Canada

www.CallAlok.caI am an accomplished business leader with extensive experience across multiple industries—including real estate, insurance, and information technology. Over the past eight years, I have built my real estate investment portfolio by leveraging equity to purchase additional properties while sustaining and growing with the cash flow generated from rental income. My modus operandi as a licensed realtor is to provide reliable, trusted, informative, and educational real estate advice to my clients. I promise my clients outstanding customer service, support, and communication every step of the way.

Toronto, Ontario, Canada

 Conduct analysis, design and documentation of both system and business requirements for application enhancements and projects. Conduct requirement sessions with business and system teams. Communicate system solutions in business and technical terms. Collaborate with multiple functions to ensure quality software Create test cases based on requirements documentation and defect resolutions Resolve both system and business requirement issues. Contribute to process and procedure improvements. Follow established practices, processes, and guidelines. Keep up to date with current system standards and IS department established methodologies.Project(s) @ The Wawanesa Canadian Electronic Documents Store (CEDS) – Digitalization Phase 2 CAPE Analytics – Roof Assessment for Personal Lines.

Hamilton, Ontario, Canada

www.CallAlok.com

Hamilton, Ontario, Canada

www.CallAlok.ca

Guelph On

 Participating in the development of business cases & other information needed by management to select and prioritize business and technical systems initiatives, working with business and IT managers, project managers, application architects and solution designers.  Partaking in planning for large-scope projects.  Acting as a senior project resource by providing senior level consultation and support on various tasks related to application development.  Contributing in the planning of the technical implementation as required. Analysis and Design:  Engaging stakeholders and facilitate large-group sessions with business partners and other BSAs across business lines to gather, document, and validate detailed requirements, eliciting the essential needs of the system and stakeholder expectations.  Translating concepts into effective, usable business solutions.  Presenting key functional designs, issues and solutions to all levels of the organization.  Assisting in the evaluation of software package proposals and recommend implementation of changes. Testing Leadership:  Defining and maintaining system and user acceptance testing standards, policies and procedures.  Playing a lead role in the continuous improvement of the BSA practice by researching best practices, devising improvements, piloting new techniques, and creating more effective processes (e.g. streamlining testing processes).  Working with project management offices to identify and incorporate improvements to methodology such as SDLC.  Providing leadership, guidance, mentorship and coaching to more junior staff performing BSA activities, including training others on standards, methodologies, processes and tools.

Guelph

• Supporting Habitational and Farm IT Team for maintenance issues & enhancements/change requests on Guidewire PolicyCenter. • Plan & manage requirements gathering activities and monitor & react to requirements challenges and slippages.• Elicit and document business requirements from stakeholders, user groups, and vendors.• Organize, present, communicate, verify, and gain approval of requirements from business and technical stakeholders at all levels. • Analyze and document business workflows, using appropriate tools and techniques. • Identify and map key business processes, using appropriate tools and techniques • Assess impact of new business processes on current business process models and systems. • Develop and execute test plans and schedules to ensure requirements have been met. • Assess impact of issues identified during elaboration, development, testing and issue appropriate change controls.

Toronto, Canada Area

 Periodical Releases across various iterations concerning new functionalities & enhancements for various ISyCL Modules (Policy, Claims and B&C). Stabilized MGA Load for smoother interface of source data Continues support on Production defects on priority basis. Involved in Effort Estimation, Scheduling and planning for the on-time completion of the project and successful delivery of code. Driving the creation & approval of accurate & explicit business requirements, effectively transformed into solutions. Coordinated with onsite/offsite Development and Testing teams. Actively participated in moving project and business to Agile Software Development methodologies Working in strong partnership with all concerned stakeholder in Business as well as IT Implemented various interface projects for Policy, Claims and Accounts.

Toronto, Canada Area

 Developing interface mapping documents as well as forms (Quote, Binder, DEC, Endorsement) mapping documents. Implementing new enhancements, while supporting existing applications in underwriting, statistical reporting and claims systems. Leading presentations and training sessions Recognize and concur the ad-hoc information requirements and designing the associated business information reports. Identifying areas of opportunity for improving the operational effectiveness and efficiency of the operations and supporting business improvement projects. Working closely with the VPs, AVPs and other higher Manager team to ensure stakeholder satisfaction and consistent sharing of information and issues. Leading the review process by: Setting up the meetings Distribute appropriate material to group prior to meetings. Log all changes and initiate Change Mgmt process by communicating the information to the team / stakeholders. Negotiate with users to determine Must-Have changes and Do-Later changes. Providing support to the development team; Answer all questions in a timely manner. If needed, contact other resources to get the answer. If changes occur, update the appropriate documentation and re-distribute.  Ensure that outstanding information from the users is received prior to the development needing the information.  Providing support to the Quality Assurance testing; Review all documentation from the Quality Assurance lead and provide input. Provide guidance in test strategy, test planning and ensuring function tests are comprehensive.  Answer questions regarding test outcomes and help in interpreting test results

Toronto, Canada Area

 Coordinating and responsible for defining, leading and managing high-impact projects. Project Status reporting to Canadian and US managers. Involved in Effort Estimation, Scheduling and planning for the on-time completion of the project and successful delivery of code to on-site. Provided excellent knowledge in writing Business specifications for Commercial Insurance to the coordinating team. Analyzed the clients systems and business processes to address all aspects of the claim processing life cycle, starting from identifying a claim right up to closure. Requirements Definition and analysis Understood the business logic, User Requirements and test-objectives and coordinated in the development of test plans, test cases and test scripts with the testing coordinator. Organized and Documented Software Requirements Specifications (SRS) and coordinated with testing team to help them write test cases based on business requirements. Involved in Performance analysis and improvement of the code for the same. Involved in making of Business and Technical specifications for different Screens for different subsystem of the Policy Management System. Interacting with the Client for technical and business related queries. Validated and ensured data Integrity, mapping during migration and updating of Meta data.

Toronto, Canada Area

• Business requirements gathering and documentation• Gap analysis• Test planning and test case preparation, execution and documentation• Process and procedure documentation• Post implementation evaluation and support• Identification of opportunities for product, operational and system enhancements through workflow analysis• Researching new initiatives to identify cost effective process efficiencies• Investigation and resolution of system production problems quickly in order to mitigate impact on productivity and service standards.

Ontario, Canada

• Acquire a thorough understanding of SunGard iWORKS’s FrontTier solution.• Advise clients on the most appropriate use of the solution in order to meet their requirements.• Establish a strong working relationship with clients.• Work with clients at their offices in order to facilitate the solution implementation.• Provide formal and informal training in the SunGard iWORKS FrontTier solution.• Work with clients to define business requirements when they require enhancements to their implemented solution.• Specify and test the developed enhancements to ensure that the business requirements are met.• Support clients through all phases of the implementation from the initial definition and scoping phase, data mapping and conversion, training, production implementation through to the implementation of production support.

Chennai Area, India

· Requirement gathering from base product point of view so that a particular enhancement can be released in the generally available release in the market.· Migration Assessment Analysis – Analyzing the various enhancements provided to various customers / geographies to assess if they are suitable for the base product or not.· Interacting with various geography teams for obtaining clarity in requirements.· Business Specification Writing· Preparation of test plans and test cases· System testing and documenting the test results.

Pune Area, India

Handling DFPCL’s underwriting & claims portfolio of Petro Plants & Non - Petro Plants. The key area of operation is projects, i.e. transit, storage and erection/commissioning & testing stages of project. The insurance portfolio boost of Fire & allied perils, Engineering, LOP, Vehicle, Health, Marine Transit & Miscellaneous insurance policies, along with some hard core project policies such as CAR, EAR, SCE, MCE, ALOP etc.

New Delhi Area, India

¨ Underwriting all classes of P&C insurance that includes Fire, Mediclaim, Homeowners, Machinery, Personal Accident, Automobile, Package policies etc.¨ Processing of Third Party Claims, JRY Cases & Ombudsman/Consumer Forum Cases.¨ Scrutinizing and analyzing risks.¨ Managing Customer Service and Support.¨ Examining the claim files in respect of all personal lines like Health, Accident, and Homeowners etc and Commercial lines like Fire, Marine, Machinery, and Engineering etc.¨ Interaction with claims adjusters (surveyors/doctors)¨ Rural Insurance Claims processing of various risks like cattle insurance, poultry insurance, sheep & goat insurance.¨ Handling of cash deposit accounts of various Auto Dealers.¨ Functional & Operational Audit work of the Operational Offices in the Region.

Provided functional specifications for the Indian Geography specific P&C Insurance Broker Application Product "Brokasure". Profile invoved gap analysis of the existing Product while documenting the requirements.

Certified Scrummaster® (Csm), Agile/Scrum Methodology

Certificate, Real Estate

Remic Mortgage Agent Course (Rmac), Mortgage

Chartered Insurance Professional, Property & Casualty Insurance

Associate Diploma, Property & Casualty Insurance

Diploma, Ms Office, Others

Bachelor Of Commerce, Commerce

High School