Who is Alok R.? Overview
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Alok R. is listed as Senior Technical Account Manager at Cognyte, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Alok R..
Alok R. previously worked as Sr. Technical Account Manager at Verint and Senior Manager at Verint. Alok R. holds Mca, Ignou from Indira Gandhi National Open University.
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Email format at Cognyte
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Cognyte
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Profile bio
About Alok R.
As a Senior Technical Account Manager at Cognyte, I apply my 23 years of rich experience in project and operations management, customer support, and technical training to deliver innovative and effective solutions for various clients in the Great India Territory and beyond. I have a passion for solving customer problems with modern technology combined with experience, and I strive to ensure customer success at any cost.I have successfully completed project execution for 52 projects, executed project management from delivery to SAT for 4 projects, and handled customer account management for 52 accounts, end to end, in terms of technical and customer relationship management. I have also maintained the SLA and required service parameters, and provided technical training and knowledge delivery to customers, both internal and external. I have a Master of Business Administration degree in Sales and Marketing Operations, and I hold certifications in CCNA, MCSE, and 5G. I am always eager to learn new skills and technologies, and to collaborate with my team and peers.
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14 roles
Alok R. work experience
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Senior Technical Account Manager
CurrentI love to dig into customer problems and solve them with modern technology combined with experience. I innovate, collaborate and ensure customer success at any cost.I have enjoyed many executive positions throughout my career in customer support, product management, project management, critical account management and customer success and strategy portfolios.
Jan 2021 - Present
Sr. Technical Account Manager
- Completed Project execution for 52 Projects in the Great India Territory (includes multiple countries in ROA region and few in the Middle east).- Executed Project Management from delivery to SAT for 4 Projects.- Customer Account handling- for 52 accounts, end to end in terms of technical management as well as customer relationship management.- Also.
May 2017 - Dec 2020
Senior Manager
- Determine actions to improve service-related customer satisfaction and secure implementation of Lawful interception solutions.- Lead client service review meetings: areas covered include performance reports, service improvement KPI’s, quality and process improvement analysis.- Managed of a team of 22+ Engineers across the region to support and maintain.
Feb 2012 - Apr 2017
Solutions Manager
- Pre-Sales: Responsible to prepare technical proposals, Product Demos, Technical Documentation for Verint customers (both Govt. and Pvt. Sector) in India and Middle east.- Completed 100+ transactions within 1 year.
Jan 2011 - Feb 2012
Solutions Manager
- Technical design of LI solution- Ensuring compliance to Indian GR- Customizing of the solution per customer requirement.
Jan 2010 - Dec 2010
Zonal Supervisor
- Lead a team of 20+ Members spread across the entire India and Middle East.- Other roles: Hiring, training, grooming of engineers, supporting them for all their day-to-day activities, managing customer escalations, SLA’s, regular Customer meetings to understand their pulse and help generate new business therefrom.- Brought down travel costs by 40%
Dec 2009 - Dec 2010
Key Account Specialist
- Managed the Key accounts and handled end-to-end support and maintenance with complete SLA adherence.- Area of Control: 100+ Installations across APAC and Middle east; 100% Documentation and Installation.- Increased overall CSAT for my Projects from 64% to 95%
Sep 2007 - Dec 2009
Technical Engineer
- Supported the FSE’s in the field as a TIER-2 and helped to solve issues with help of several back-end teams in Israel office.- Reduced running SR backlog by 50%
Sep 2006 - Aug 2007
Field Support Engineer
- Attended day-to-day tasks on customer sites; conduct trainings, ATP’s, seminars for customers as well as internal teams.- Selected for advanced Product training in Israel Labs.For more details regarding the company, please.
Oct 2005 - Sep 2006
Sr. Technical Support Officer And Trainer (Microsoft Technologies)
Convergys India Services Pvt Ltd
- Microsoft Server Support for IT Admins- Worked on Microsoft Active Directory and related technologies for Microsoft clients.
Apr 2004 - Oct 2005
Associate – It Support
- Was responsible for upkeep of IT/network of a call-centre having 250 seats.
Jan 2003 - Mar 2004
Customer Care Specialist
- Provided technical support to US customers for Mobile handset issues, Inbound environment
Aug 2002 - Jan 2003
Project Trainee – It Infrastructure
Chandra Computers Private Ltd
- Residential full-time teacher in a high school, imparting computer training to students from Class 3 to Class 10
Apr 1998 - Apr 1999
3 education records
Alok R. education
Mca, Ignou
Master Of Business Administration - Mba, Sales And Marketing Operations/Marketing And Distribution Teacher Education, Ongoing
Bachelor'S Degree (Bca), Master'S Degree (Mca)
Ignou, Ccna, Mcse, Mgmt Workshops.
FAQ
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Quick answers generated from the profile data available on this page.
What company does Alok R. work for?
Alok R. works for Cognyte.
What is Alok R.'s role at Cognyte?
Alok R. is listed as Senior Technical Account Manager at Cognyte.
Where is Alok R. based?
Alok R. is based in Gurgaon, Haryana, India while working with Cognyte.
What companies has Alok R. worked for?
Alok R. has worked for Cognyte, Verint, Verint Systems India Pvt Ltd, Convergys India Services Pvt Ltd, and Intouch Solutions Pvt. Ltd..
How can I contact Alok R.?
You can use AeroLeads to view verified contact signals for Alok R. at Cognyte, including work email, phone, and LinkedIn data when available.
What schools did Alok R. attend?
Alok R. holds Mca, Ignou from Indira Gandhi National Open University.
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