Leading ANZ vertical of Customer Success for Enterprise & Mid Market customers here at VWO to overachieve the operational metrics.Driving strategy and outcomes to deliver key company and customer success objectives.Worked on Customer Success process management end to end by designing a playbook and processManaging a portfolio of diverse and strategic customers from across verticals.Influencing lifetime value of customers through higher product adoption, and customer satisfaction.Working with teams to identify and resolve renewal risks, identify expansion opportunities, and build strategies to drive adoption.

Driving Customer Success for strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth.Working with the customers to understand their needs and map VWO solutions and best practices.Coordinating with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management.Responsible for managing the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships.Increase customer satisfaction by understanding business needs and providing additional VWO solutions and resources.Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.Act as an escalation point to drive problem resolutions in a timely and proactive manner.Identify at-risk renewals and deliver on a customer remediation plan.Monitor customer health to track usage and customer satisfaction.Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyze statistics, metrics, and provide recommendations.In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.

Driving Customer Success for strategic accounts to drive retention, renewals, product adoption, customer satisfaction, and growth.Handling 80 Accounts with more than 600 users in a SAAS environment, to understand their needs and map eCW solutions and best practices. Monthly revenue management of almost $400KThe customer success ratio for product adoption being more than 99% with retention and satisfaction throughout their tenure with eCW.Consulting with customer & cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing accounts & project management. Keeping the customers engaged with the new updates regards to product & eCW service offerings and co-ordinate with the internal team for clean handover.Managing different post-go-live projects in their delivery lifecycle while being on top of all projects, effectively communicating with the customer point of contact. POD meetings along with the OE team to ensure optimal customer service towards the goal of improving product performance, functionality, and enhancements.Identify at-risk renewals, cancellations and deliver on a customer remediation plan. Act as an escalation point to drive problem resolutions in a timely and proactive manner.

Designed and implemented curriculum plans that incorporated Grade 9th & 10th Mathematics CBSE syllabus.Implemented various teaching techniques and differentiated instruction.Conducted performance assessments and analyzed students' results.Created an interactive learning environment by using Smartboard and mathematical software.Kept student records and analyzed them biweekly in order to address problem areas and ensure students' progress.Maintained good relationships with students and fostered open communication in culturally diverse classrooms.Managed 4 batches of up to 400 students in total.

Initiated corporate career as a technical recruiter, pursued recruitment for initial 3 months, post that moved into Account Management, due to internal business needs.Generated annual sales revenue of around $0.2MManaged assigned corporate accounts, built relationships with hiring managers and team members, mined the accounts, and increased the company’s revenue.Worked in collaboration with a dedicated recruiting team to facilitate a successful delivery process for clientsRecruitment (3 months): Being a recruiter, I was responsible for conducting an end-to-end recruitment process from sourcing to applicant closure.

Software: Catia V5 R21Designed and Modelled components and assemblies from Industrial Design concepts based on customer requirementsWell versed to use five workbenches of Catia V5 R21 which includes Product Design, Assembly Design, Drafting, Surfacing and Kinematic Design.Create 3D Functional models that can be manufactured using CATIA V5 R21Create 2D Drawing and Documentation using CATIA V5 R21 drafting workbenchAutomotive Assembly Systems, BIW, Design Validation & Review, 3D and 2D detailing, Manufacturing Drawings & BOM, Quality Checking & AssuranceHas worked on Live Projects of Automotive Research Design & Development at DAUTO Engineering Private Limited.Independent in conceptual Design of assembly line equipment’s.