Alok Singh Email & Phone Number

Global - India & Usa

Global Head - Product Quality - with teams in US & India - Cloud Technology space - SalesForce and Microsoft Azure - Market leading products - wide customer base. Propagated SAFe/Agile/Kanban, progressive and analytical testing methodologies - RBT, Heat Mapping, Day in Life, Exploratory - to list a few, BDD/ATDD/TDD, CI/CD, RoI based Automation - UI & Service layer/NFR .... with Key emphasis on not only how the products are Engineered but more importantly on how the products are Experienced by customers.Additionally, helped set-up, operationalize and grow the development centre @ Bangalore from ground-up.

Global

Deeply involved with philanthropy, community service, relief worksMentored a couple of start-ups on Idea/concept validation, growth strategy and positioningExtensively traveled within India and around the Globe, re-connected with friends and extended family, created time for self, took a break and felt blessed.

Bangalore, India (& Atlanta, Usa)

Head of Product Quality/Test Engineering, Program Management, and Technical Documentation functions at MA India R&D with Global span and responsibilities, working closely with cross-geo product engineering and customer experience teams.Responsible for the certification and release of the entire suite of Manhattan Product offerings - covering Warehouse Management/Transportation & Logistics/Order Lifecycle Management/ Inventory Optimization and Demand Forecasting products/solutions - across multiple technology platforms – around 30 major/minor product releases every year. Instrumental in improving the Product quality by 20% release over release/year over year while enhancing the test coverage by ~45% in last 3 years with a deep focus on innovation, continuous improvement and automation.Leading the change, leveraging strong Enterprise Applications/Product experience and domain knowledge of ERP, SCM, CRM. Key influencer in propagating Agile, Continuous Integration, Progressive Testing Methodologies, UI/Non-UI/Mobile Automation frameworks, Centralized Build & Deployment, Test infrastructure, ATDD/TDD, Enterprise class security & vulnerability, IAM concepts in R&D...globally.Driving continuous improvement and innovation in QE org/R&D and at MAI.Key member of India Leadership Council, Global team of leaders at MA; responsible for strategy, planning and execution of initiatives, transformations at India operations.Mentor – Excellence in Delivery (EID) program, Quality Maximization (QMax) initiative.Leader – L&D Council, MA India.

India, Usa, Eu, China

* Led Product Quality/Test Engineering for Siebel (later Oracle CRM). * Brought in to build and establish a world class Enterprise QE team for Siebel in India.* All through the 5 years in this leadership role, had a strong track record of account growth, delivery excellence, program management, innovation and client relationship.* Topline growth of more than 60% through active farming.* Significant improvement in the bottom line : More with Less.* Handled and facilitated all the three stages (Build : Operate : Transfer) of Siebel/Oracle engagement transitions.* Responsible for delivery and business operations, client engagement and strategic relationship of several key accounts of Symphony Services in Enterprise Applications space - as Domain Head for ERP/SCM.* Was also a Practice Head, responsible for running one of the largest practice in Product Quality Service Line that contributed 5 leading offerings to the organization. * Led the Innovation Council - had been instrumental in designing and putting the Org-wide Innovation Eco-system in place, driven the Innovation Program to great results : - 33 patents filed for customers in 18 months - More than 7200 ideas logged by close to 1800 employees - More than 360 High Impact ideas – resulting into offerings, products - More than 2000 ideas implemented – a ballpark business impact of ~ US $50M - More than 60% participation across organization - More than 2 ideas per employee, More than 140 whitepapers - Excellent recall value.

Chandigarh, India ( Denver/Colorado, Usa)

* HOD - Head of Quality Engineering - Enterprise Commerce Product line* Responsible for Global QE teams, test coverage, automation, PSR and commercial quality releases

* Responsible for R&D of backend of Enterprise Commerce Product line* Server components, CRM backend, Warehouse Management System, Pricing Engine, Promotions..* Interfacing and collaborating with Product Management function, QE function, Release function on Product roadmap* Managed Alpha & beta deployment* Managed initial implementations and support at client locations

* Head of the Internet division* Handled the entire offshore operations in Bangalore for 1+ year towards the later part of the stint* Handled billion dollar clients like Toshiba-America Medical Systems (TAMS), KLA-Tencor, Brooks Automation...* Responsible for delivery, support, technology leadership, client relationship, P&L* Revenue growth from under 3 Million USD to 7.2 Million USD* Improved bottom line* Established Onshore/Offshore structure* Responsible for ISO, SEPG and CMM funcions too

* Founder member of the IT set-up* Conceptualized, designed, created and implemented in-house ERP solutions* Handled Platform, Application and Network migration from legacy to the industry latest* Handled IT-Infrastructure setup and multi location expansion* Actively participated and contributed to massive BPR exercise and recommendations* Actively participated and contributed to the assessment study of industry leading Enterprise Applications suitability and appropriate recommendations thereon* Key member and leading contributor to the IT core team formed to work on IT roadmap and budget for Hindalco and sister companies* Consultant to sister/group companies