Alonda Wright Email & Phone Number

Houston, Texas, United States

- Recognized for capability of underwriting a minimum of 3-4 new loans per day- Review conditions in a timely manner to remain in compliance with posted turn times- Analyze all areas of the mortgage loan application, including credit, income, assets, collateral, and compliance documents to ensure loan meets company, investor and regulatory guidelines.

- Reviewed loan application files to verify that all data was complete and met standards, including the loan type and purpose, borrower assets, liabilities, and employment- Verified and analyzed loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with all applicable federal and state regulations.

- Organized, identified, cleared or marked received documents submitted in images- Completed UWAR Screens with licensing info and validate current E&O information- Validated property value, borrower’s identification, and income accuracy- Confirmed proper disclosure, meeting federal and state guidelines- Reviewed new files and identified outstanding issues.

- Reviewed Residential loan applications and analyzed credit information to make a general assessment of applicant’s creditworthiness.- Performed underwriting on loans for compliance with investor and/or agency guidelines- Verified data and supporting documents regarding a customer’s income, assets and liabilities- Obtained missing information to support.

- Ensured effective collections of Mortgage, Auto, and lines of credit- Educated customers on financial alternatives and the ramifications of their actions through counseling practices- Supported members of the collections group with collection tracking and reporting

- Answered inbound calls explaining benefits, eligibility and claims, financial spending accounts- Performed appointment scheduling or connections with internal specialists for assistance- Met the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance