Alonso Fernández Soto Email and Phone Number

In charge of the processes related to the operation and billing of the company, which includes planning technical visits to customers, maintenance / replacement of aromas in service points, supply of equipment, aromas, supplies for the operation, issuance of DTEs and the complete billing process of the company plus the associated or necessary ad hoc reporting for Management.Additionally, management of all types of documentation for compliance with legal regulations such as subcontracting law, COVID protocols, documents related to RIOHS, risk prevention and HR, in addition to being the internal IT support of the company in management systems / stock control / sales.My greatest achievements are having ordered the billing process and customer visit which was incomplete and with many pending, where I was also negotiating the collection of services pending billing for the year 2020 and in parallel increasing billing by 3.5 times since February to November 2021. I also successfully implemented a point of sale system on an island in a Mall for a new business line of the company, seeing the complete development, designing the proposal, hardware / software management, implementation, product loading / prices / other and sales staff training.

Gregal Asesorías is a team of young professionals focused on working with small businesses to help them grow in a sustainable way.We specialize in digital marketing, operational consulting, strategic planning and new business advice.

Reporting directly to Management, my job consisted of developing an online sales model via e-commerce developing new market niches for the company. In this project the business model has been proposed, my main challenge being to try to achieve a concordance between the cultural vision of the management regarding the company that has a very traditional business model with this new e-commerce model, having to overcome differences market, generational and technological within the process.Within my different functions, I was in charge of serving clients in pre-sale, after-sale and assistance during the sale; implement, monitor and manage KPIs, propose technological development improvements and lead the teams that perform this function, create, implement and optimize digital advertising campaigns, improve SEO positioning, develop new product lines, among others.As results of the first year, without the need for investments by the company and based on process improvements, definition of clear objectives and persistence, it was possible to increase sales in the area by 80% and all KPIs related to e- commerce as average ticket (150% increase), conversion rate (200% increase) and daily visitors (1600% increase).

Encargado del diseño, planificación, implementación y habilitación de la tienda virtual Mundo Rural, compañía dirigida y gestionada por organizaciones campesinas, donde se venden exclusivamente productos originarios de la agricultura familiar campesina chilena.Desde mayo 2017, encargado además de la operación y administración cotidiana del E-commerce.Entre las funciones principales destacan, dirección comercial, relación con clientes, relación con proveedores, desarrollo de alianzas con otros actores, organización de carga de trabajo, monitoreo de KPIs, desarrollo de red logística, mejoramiento y optimización de procesos, entre otros.

A cargo de medir y analizar los KPIs de la compañía y de los productos para encontrar espacios de mejora, así como de proponer y ejecutar soluciones que optimicen el desempeño comercial y financiero de los productos.Las funciones también incluyen generación de análisis y reportes, negociación con proveedores, búsqueda de financiamiento, apoyo en la toma de decisiones al equipo, generación de inteligencia de negocios.

Responsible for coordinating the implementation of various activities and reports related to management and loss prevention in Dijon Abcdin and companies.I managed to optimize reporting, reduce their time and incorporated more useful information and also contributed to the development of databases that optimized claims management, management of inventory losses, profitability by business line and geographical area among others.

Responsible for leading the audit team of inventory, the main function was to coordinate national processes related to general inventory such as stores to inventory, coordinate with the outsourcing company responsible for doing the inventory, coordinating the stores where the audit team members would be, analyse the inventory information, develop and track different KPIs and provide reports to the management. It was also my job to visit the different shops of the company, contributing with improvements in the inventories and helping the store collaborators to achieve better results on their inventory loss.Among our main achievements with the team are: *To achieve better quality inventories.*To improve the order and preparing to be inventoried stores. * To increase the process efficiencyAnd hence we were able to diminish the wear of the people doing the inventory and increase the confidence in the inventory loss results and quality of the process by the store managers and different areas of the company.

The main responsibilities of the position includes being in charge of the internal control of the inventory and also the generation of information related to inventory adjustments, key performance indicators and losses company width. Currently it compresses 143 stores and 2 distribution centers.In specific:• Elaboration of weekly reports regarding Internal Control of supplies.• Elaboration of inventory reports.• Development and optimization of procedures for Internal Control and Inventory departments.• Development and optimization of controls in the activities related to Inventory and Internal Control areas.• Elaboration of KPIs and reports on-demand for different areas of the company.• In charge of the administrative aspects of the department.• Elaboration of monthly reports for top executives and office managers.

Reporting directly to the owner of the company, my main responsibilities consisted of the calculation and payment of salaries, taxation, suppliers, VAT credits, among others. I was also in charge of different administrative functions under.Also i was in charge of coordinating the administration of tax documents, and tender documentation was encagado management of the company in the www.mercadopublico.cl platform, including upgrade pricing, proposal analysis, study of Government Purchases available, study of the major competitors.

Responsible for conducting comprehensive and local audits (ISA Standards and AS 3) at facilities and offices in different companies, seeking compliance with process controls and systems in them, this work led me to conduct audits in different parts of Chile and abroad working for clients such as "Minera Teck" and "Soquimich S.A."Additionally, I had to make reports about compliance, articulate tests for controls, analyze the risk of different processes and other activities related to audit work. My specific experience was with companies with international presence, governed by SOX or classification FPI and auditing processes such as treasury, sales, inventory, liability management, accounts receivable, accounts payable and short-term investments.

Reporting directly to the plant manager and supervising a team of 20 people, the main responsibility was to coordinate various factors responsible for ensuring compliance with the daily production of various types of bread in a certain time to be delivered at the right time to different two large supermarket chains in the field.Main duties:- Assign and coordinate the daily and weekly production of different products.- Ensure compliance with the daily delivery of 100% of orders.- Supervise the quality control of the production process along the entire chain.

Part of reception team Atton located in Alonso de Cordova, I was in charge for providing guest service and support to other areas of the hotel.Among the main functions was to check in and check out of the passengers, regular audits, billing, cash count, control arrivals, reservations, coordination of services provided by external agents (Reservations for events flights, tours, etc.)In this particular job I accomplished a high level of customer satisfaction, being congratulated in several times for my customer service culture.

The work consists of a modernization and optimization of the administrative area of the company, for that relevant information was reorganized and categorized using an intuitive nomenclature for tax documents.I also developed a database of products and allowing competitors better manage information at the time of tendering in the public market.Furthermore, I supported the administrative area into smaller functions as needed.Some important functions:- Development of a system of administrative organization.- Modernization of the documentary archive (From physical to digital).- Analysis of the market in which the company competes and generating useful information to bid for more efficient and effective ways.

Working together with the head of production and head of quality control, my responsibility was to ensure compliance with the health standards for establishment of food processing and quality of products throughout the process of elaboration. My main duties were: - Carry out, monitor and record daily and weekly quality control activities.- Monitor and control facilities and personnel hygiene - Collaborate with control at critical points in the manufacturing process. - Assist in the implementation of ISO 9001 and HAACP standards.