Alfred Long Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Resolved UPC/EAN and Carton Discrepancies in SAP/SOVIA• On-boarding and Staging of Apple Devices in Mobile Iron• Managed accounts & permissions in AD, SAP, EEAM,SOVIA• Imaged & staged Toshiba POS hardware and equipment for new or existing store locations• Resolved XStore POS issues remotely and/or onsite• Maintained Adyen Payment terminals • Conducted Interviews, hiring, and training procedures for new team members• Fostered internal use of time boxed meeting strategies• Coordinated across international teams on Retail Project timelines, requirements, and budget constraints• Established first level support structure for North, Central and South American IT Departments• Managed implementation of Valumation Ticket System in NCSA region • Produced reporting and analysis on IT ticket metrics & trends for end users and IT departments across NCSA region

New Jersey, Usa

-Facilitated products pipeline for each stage of development life cycle. -Led QA efforts through documentation and testing procedures-Performed code review for consistency of SOC-Debugged and eliminated software defects and issues-Managed remote team of developers, artist, and audio engineers.-Maintained project task and deadlines-Promoted transparency and open dialogue amongst stakeholders and team members-Coordinated live events and marketing for convention and trade shows-Encouraged and aided in best practices of agile methodologies.

Greater New York City Area

-Maintained open and effective communications with project teams to increase productivity. - Deployed builds and updates to Test Environment systems-Developed tool-assisted applications to streamline system configurations. -Coded and maintained batch files and scripts.-Wrote and maintained basic SQL queries-Coordinated remotely with onsite technician to install and test hardware and software

Greater New York City Area

-Created, edited, and updated project manuals and technical documentation used by the entire QA team. -Analyzed project requirements to find bugs and eliminate issues within a timely manner. -Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork. -Checked programs for usability, functionality and design issues. -Went above and beyond basic script requirements to fully vet software systems. -Read and interpreted client requirements and design specifications to gain a full understanding of each software program.

1 Huntington Quadrangle, Melville, Ny 11747

· Introduced Agile Methodology to small development team· Worked as scrum Master for the development team· Help guide team first project integrating OCR software into company· Coded C# scripts in OCR software· Create tools to automate manual tasks· Maintained and documented development process· Maintained and reviewed code with GIT

Greenvale,Ny

• Execute planned hardware/software installations and projects• Stage installation drives• Follow Image documentation and complete all required testing and checklist• Follow-up on installations completed• Demonstrated a basic understanding of products, related technologies and the implementation process• Maintain related documentation and develop ideas for continuous process improvement• Follow all PCI compliance guidelines to ensure client/company security• Ensure end-user satisfaction through installation and post-installation support activities• Document and maintain operational procedures, oversee project plans, and implement change control procedures

North Bergen, Nj

• Provide first level support to store and corporate employees • Trouble shoot Technical issues in Citrix and AS/400 • Investigate and resolve Epicor and Micros Point Of Sale issues at store level• Create network ID’s in Active Directory• Process terminations in Active Directory and applications • Reset Passwords in Active Directory and applications • Troubleshoot issues remotely using VMware and Citrix

Orlando,Florida

• Provided customer service• Received & processed shipments• Daily opening and closing of store• Conducted associates sales performance and reviews

Winter Park, Florida

• Provided customer service• Processed bank transactions • Complied with all operational, security and control policies and procedures • Promoted and sold bank services

Associate Of Science - As, Computer Science

English Language And Literature, General