Alon David Email & Phone Number

Amsterdam, NH, NL

Amsterdam Area

Led and expanded the EMEA Order Management team, fostering a lasting partnership with the 3PL provider.Oversaw daily operations of both Order Management and Logistics teams, serving as the primary escalation contact for EMEA customers and sales teams.Enhanced order fulfillment through detailed root cause analysis of quality issues, achieving a 50%.

Amsterdam Area, Netherlands

Lead, motivate, and support a team of Order Management Specialists, assisting Sales and customers across EMEA and APAC with strategic advice for complex deal structuring to guarantee effective administration and billing.Manage the full order lifecycle, from booking to invoicing, ensuring compliance with SLAs, corporate policies, SOX controls, and accurate.

Amsterdam Area, Netherlands

Lead and manage a team of 16 Order Management Specialists, offering support to Sales and Customers across EMEA for complex transactions and customer service issues.Ensure efficient and accurate processing of sales orders, consistently achieving 99% of target SLA for Quality and On-time Bookings.Serve as the primary escalation point for resolving system and.

Amsterdam Area, Netherlands

Overseeing all aspects of operations, including chief responsibility for Sales, HR, Marketing and Financial objectives in conjunction with the managing board.Responsible for the Profit and Loss of the center and the management, VAT reports, Debtors & Creditors Reports, Collections.Generating new sales, achieving and improving center sales, targets.

Tel Aviv, Israel

Manage day to to day field service operations and responsibility for the daily assignments while controlling the workflow of 20 certified LPG technicians in Tel Aviv region.Set up of work regulations and setting up standards.Issued daily/weekly/ monthly operational and informational reports for the company's CEO.Reported directly to the CEO of the company.

Managed two teams – Order Management and Customer Service. Creation of operational procedures:Set up the teams' goals for B2B marketing.Supervised and inspect the different procedures and the company activities.I was the focal point for any problem occurring in the field of Orders and Customer Service for both internal and external clients.Produced.

Managed a team of 18 Service Call representatives and 4 shift supervisors.Created and planned the outline of training sessions and led the training of the aforementioned sessions.Developed, facilitated and supervised training programs for employees.Ran projects related to process improvement and implemented work procedures and standards.Provided ongoing.