Alon David Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam Area

Led and expanded the EMEA Order Management team, fostering a lasting partnership with the 3PL provider.Oversaw daily operations of both Order Management and Logistics teams, serving as the primary escalation contact for EMEA customers and sales teams.Enhanced order fulfillment through detailed root cause analysis of quality issues, achieving a 50% reduction in cycle time and over 99% error-free booking quality. This led to unprecedented transaction volumes with guaranteed… Show more Led and expanded the EMEA Order Management team, fostering a lasting partnership with the 3PL provider.Oversaw daily operations of both Order Management and Logistics teams, serving as the primary escalation contact for EMEA customers and sales teams.Enhanced order fulfillment through detailed root cause analysis of quality issues, achieving a 50% reduction in cycle time and over 99% error-free booking quality. This led to unprecedented transaction volumes with guaranteed timely product delivery.Instituted KPIs and metrics to ensure orders were delivered on-time with accurate and complete documentation, consistently hitting 99% of the target SLA for deliveries and revenue.Managed customer onboarding, delivering presentations to new Distributors on the Company's operational policies, and providing training on key transaction types, product offerings, and solutions. Show less

Amsterdam Area, Netherlands

Lead, motivate, and support a team of Order Management Specialists, assisting Sales and customers across EMEA and APAC with strategic advice for complex deal structuring to guarantee effective administration and billing.Manage the full order lifecycle, from booking to invoicing, ensuring compliance with SLAs, corporate policies, SOX controls, and accurate revenue recognition, all while maintaining top service quality.Deliver training both on-site and via web applications to… Show more Lead, motivate, and support a team of Order Management Specialists, assisting Sales and customers across EMEA and APAC with strategic advice for complex deal structuring to guarantee effective administration and billing.Manage the full order lifecycle, from booking to invoicing, ensuring compliance with SLAs, corporate policies, SOX controls, and accurate revenue recognition, all while maintaining top service quality.Deliver training both on-site and via web applications to enhance Field & Partner capabilities.Conduct regular business reviews with clients to gauge satisfaction, address operational concerns, and foster strong relationships.Spearhead cross-functional projects aimed at enhancing customer experience, satisfaction, and loyalty.Improve order fulfillment by pinpointing internal shortcomings, conducting root cause analyses, and implementing lasting solutions.Ensure order bookings align with corporate policies, financial regulations, and SOX guidelines.Collaborate with SOX auditors, both internal and external, offering insights and performing root cause analyses. Show less

Amsterdam Area, Netherlands

Lead and manage a team of 16 Order Management Specialists, offering support to Sales and Customers across EMEA for complex transactions and customer service issues.Ensure efficient and accurate processing of sales orders, consistently achieving 99% of target SLA for Quality and On-time Bookings.Serve as the primary escalation point for resolving system and process issues within Order Management.Develop and implement policies and procedures for sales order… Show more Lead and manage a team of 16 Order Management Specialists, offering support to Sales and Customers across EMEA for complex transactions and customer service issues.Ensure efficient and accurate processing of sales orders, consistently achieving 99% of target SLA for Quality and On-time Bookings.Serve as the primary escalation point for resolving system and process issues within Order Management.Develop and implement policies and procedures for sales order processing.Drive Continuous Improvement by monitoring, planning, and executing projects that enhance order processing.Coordinate field support and provide guidance aligned with the Company's Booking Policy. Actively support sales efforts.Collaborate cross-functionally with Sales, Sales Ops, Tax, and Legal to assess non-standard orders, ensuring compliance, and develop new solutions and processes for emerging sales offerings. This involves close teamwork with sales, global trade compliance, and revenue teams to integrate these into the existing order model.Engage with SOX auditors, both internal and external, to offer guidance and perform root cause analysis.Report to leadership, manage team performance, and monitor key metrics, successfully transitioning workload to NetApp operations in Bangalore, India, while meeting or exceeding corporate objectives in quality and timeliness of bookings. Show less

Amsterdam Area, Netherlands

Overseeing all aspects of operations, including chief responsibility for Sales, HR, Marketing and Financial objectives in conjunction with the managing board.Responsible for the Profit and Loss of the center and the management, VAT reports, Debtors & Creditors Reports, Collections.Generating new sales, achieving and improving center sales, targets, marketing and financial objectives. Development of the center team specialized in customer service.Directs the day to… Show more Overseeing all aspects of operations, including chief responsibility for Sales, HR, Marketing and Financial objectives in conjunction with the managing board.Responsible for the Profit and Loss of the center and the management, VAT reports, Debtors & Creditors Reports, Collections.Generating new sales, achieving and improving center sales, targets, marketing and financial objectives. Development of the center team specialized in customer service.Directs the day to day workflow in the center by prioritizing and delegating to the staff in order to reach service levels and deadlines.Managing the customer service representatives: training, motivating and guidance.Responsible for the month end closing reports and daily and weekly reporting.Maintaining relationships with the local municipality of Amsterdam, Economic Affairs and the municipality of Amstelveen regarding expatriate related issues. Show less

Tel Aviv, Israel

Manage day to to day field service operations and responsibility for the daily assignments while controlling the workflow of 20 certified LPG technicians in Tel Aviv region.Set up of work regulations and setting up standards.Issued daily/weekly/ monthly operational and informational reports for the company's CEO.Reported directly to the CEO of the company.

Managed two teams – Order Management and Customer Service. Creation of operational procedures:Set up the teams' goals for B2B marketing.Supervised and inspect the different procedures and the company activities.I was the focal point for any problem occurring in the field of Orders and Customer Service for both internal and external clients.Produced operational excel reports.Operated and monitored different projects as required by the company from time to… Show more Managed two teams – Order Management and Customer Service. Creation of operational procedures:Set up the teams' goals for B2B marketing.Supervised and inspect the different procedures and the company activities.I was the focal point for any problem occurring in the field of Orders and Customer Service for both internal and external clients.Produced operational excel reports.Operated and monitored different projects as required by the company from time to time.Occasionally act as the operations focal point providing operational solutions. Show less

Managed a team of 18 Service Call representatives and 4 shift supervisors.Created and planned the outline of training sessions and led the training of the aforementioned sessions.Developed, facilitated and supervised training programs for employees.Ran projects related to process improvement and implemented work procedures and standards.Provided ongoing reporting to management.Controlled the budget of the call center.