Leading both sales and customers success, with focus on defining the sales cycle, pricing, customer onboarding and more.

Namogoo is pioneering the market of Customer Hijacking Prevention. Namogoo’s disruptive technology identifies and blocks unauthorized ads injected into consumer web sessions that divert customers to competitor offerings, hurting conversion rates and damaging brand equity.By eliminating these invasive promotions, Namogoo consistently recovers eCommerce revenue; companies who use Namogoo report an immediate conversion uplift, and are able to win back more than 90% of their stolen revenue. The world’s largest retailers rely on Namogoo’s proprietary Artificial Intelligence solutions to eliminate invasive promotion, preserve the online customer experience, and consistently recover e-commerce revenue. Namogoo’s cloud-based service, built on proprietary, Machine Learning technology, detects and blocks invasive content spread across eCommerce sites. Namogoo takes a whole new angle to preserving the customer journey: Namogoo’s learning technology tracks and analyzes millions of web sessions from the server all the way to customer browsers - and based on pattern analysis techniques - classifies web activity and prevents it from running. Namogoo’s proactive core engine leverages thousands of data points related to deep content inspection, statistical analysis, and indicative behavioral patterns in order to reach decisions.Headquartered in Israel with offices in Boston and backed by top-tier VCs, Namogoo was created with the mission of preserving a distraction-free online customer journey and winning back lost revenues for online companies across the globe.

As the Director of the Web Fraud CTP, I am responsible for supporting the expertise part in the sales process - identifying customers concerns and needs, defining a solution that fit those, presenting the solution in depth, managing demo’s and proof of concepts and supporting the European Trusteer sales team.

As the Director of the Customer Success, I am responsible for customers, from conception to delivery – identifying and defining the customer needs, identifying required internal resources, creating project plans; Working with product management, sales and marketing to answer customers and market needs.

As the manager of the Customer Success Group in Trusteer, I initiate the team from defining the goals and process to recruiting new members. The group focus was in managing and coordinating day to day relations between Trusteer and its customers - escalation/crisis management, inquiries, client’s notifications and maintaining customer’s satisfaction, loyalty and churn. And moreover being a proactive account managers who establish a clear channel between the customer and Trusteer.

The position is divided into several elements:• Responsible of updating and developing models for the Risk engine which comprise as a base for several products.• Analysis and research fraud patterns in the internet environment.• Working with leading financial institutions in the world.• Working with sales and marketing departments for proof of concepts and better defining customers needs.