- Inside Sales Estimator / Moving Consultant- Engage with customers over the phone and virtual meetings- Helping customers with Local and Long Distance solutions

Pre-sale to new customers, process new leads from A- Z, provides customers with home solutions, products and services to suit their needs and closing the sale.Follow-ups and support from the first inspection, price quotations, installation to completion.Customer retention and up sales.Main Accomplishments:Achieved best customer experience including Yelp reviews.Met individual and company sales targets.

Established and maintained customer relationshipsEstablished customer service policies and practicesProvided high-level technical and product supportSupervised and developed customer success teamsTrained and lead lab staff in day-to-day operationsSarine's Chief Gemologist and responsible for the Lab's global standards. Traveled between the Lab's in Israel, India and NY. Negotiate and Purchased diamonds with unique parameters for researchesCreated educational materials on diamonds and working process to expand the knowledge and skill set to the employees

Product Management:Managed product strategy, vision and roadmap to communicate customer and business needs to development and cross-functional teams.Efficient in gathering and transforming business needs into product requirements and developing actionable and measurable programs for development and product design teams.Translate usage needs into detailed product performance requirements.Worked closely with Product Planning and Operations to support accurate forecasting, managed raw material complexity and deliver overall product line productivity.Worked closely with Engineers, Algorithm team, and internal cross-functional partners to ensure the product meet customers requirements and needs.Negotiate and Purchased diamonds with unique parameters for researches.Meetings with all levels key players to understand the needs. Visited factories in different territories and customize the product to their local needs.Research Leader:Part of Sarine's research team, Worked on the automated solutions for Color and Clarity grading.Managed multi locations teams to gather data and analyze itPlaned and executed the roadmap

Managed the daily operations, ensured the business runs effectively and Company initiatives are executed in a timely manner.Responsible for controlling all budgets and store controllable expenses.Negotiated contracts with vendors. Processed all bills and submit for payment on a timely basis and ensure proper expenses allocation.Maintained and developed inventory controls to ensure accuracy and integrity of inventory.

Managed Product strategy, vision and roadmap introduction to the international market of Gemewizard, patented software for online definition and communication of color in gemstones and fancy colored diamonds

Established consumer service protocols and formalizing quality control proceduresInstructed and Trained students and new employeesDirectly managed 20 subordinates