Adolfo Alonso Email & Phone Number

San Jose, CA, US

United States

San Jose, California, United States

• As a systems reliability engineer, tasks included troubleshooting and diagnosing Nutanix's HCI private cloud suite. Perform application and backend functionality troubleshooting from Layer 7 down to Layer 1 (network.
• Support User IAM, License features, and vulnerabilities patching.
• Asist in performing application upgrades consisting of Unix OS, firmware and other components.
• Provide root cause Analysis (RCA) for product errors and bugs by generating log collection, log parsing.
• Troubleshoot Nutanix product service integration with VMWare ESXi, Cisco and other vendors.
• Work with FEs and external customers via Zoon and Phone conversations including Customer Support Portal and Salesforce case management. Provide timely updates and continuously meet issue SLAs and metrics.

Santa Clara, California, United States

Newark, California, United States

• Serve as point of contact for all on-site datacenter infrastructure administration and support of a new acquisition site.
• Support ongoing Network infrastructure and configuration changes which include Server deployments and configurations, Wireless AP, and end-user access in a Linux environment through puppet automation.
• Support opensource TCP/IP, DHCP, DNS and user authorization.
• Facilitate the coordination and receiving of systems, configurations, and support of server and lab equipment and working with external vendors via telephone and email.
• Collaborate and provide weekly updates on infrastructure and service changes and assist in virtual and physical asset inventory.
• Provide TOI and Documentation via Microsoft Teams, SharePoint, and Work via Jira ticket system.

Newark California

• As part of the Engineering team, responsibilities include managing the Lab Network, Servers, Storage Arrays, and Virtualization Assets. Served as the point of contact for Infrastructure changes and troubleshooting.
• Server and Network Deployments and Configurations for Multi-Site Data Centers
• Plan, Participate and collaborate in Data Center moves, projects, and special requests from start to finish – working with external vendors.
• Integrate and Validate Ethernet and FC switches from multiple vendors into existing environment (Cisco, Dell, Arista, Brocade)
• Collaborate with various teams for Server and Network resource allocation (Subnets, IP configs, Protocols, Equipment, parts, orders, procedures ect.)
• Install, configure and Troubleshoot network connections over Cat6, 10G, 40G, Twinax, and Fiber in a L2 client-server environment.

San Jose, California

• Installation and Configuration of Network and Datacenter equipment – Servers, Nexus, Catalyst, Storage.
• Troubleshoot Network and configurations issues for Servers, Storage arrays, networking equipment and Windows and Linux systems.
• Virtual and Physical Server provisioning in VMware vSphere 5.5/6.0 with Windows and Linux environments.
• Support for Storage arrays including troubleshooting, LUN provisioning and code upgrades.
• Support for VMWare vSphere – Installation and management of multiple virtual environments which include installation, upgrades, troubleshooting and maintenance and monitoring.
• Support for Lab Maintenance Windows - Coordinate and plan for scheduled downtime and execute changes working with various team members.

- IT Support for engineering production servers in multiple large-scale Datacenter environments.- Install, Configure and Maintain Cisco UCS (Unified Computing Systems) clusters.- Troubleshoot and resolve network connectivity issues (L1/L2)- Assist in coordination and execution of datacenter migrations and Server moves.- Network and Fiber cable patching for.

Bachelor'S Degree, Cloud Computing

Associate Of Science - As, Information Technology