Andrea Alonso Email & Phone Number

United States

• Spearhead data analytics and reporting, providing care partners with referral outcome data and actionable insights for monthly leadership meetings to ensure goals are met and strategic decisions are informed.
• Lead full-cycle recruitment, including interviewing, hiring, onboarding, and training clinical and administrative staff, resulting in a 20% improvement in team efficiency and overall staff retention rates.
• Develop and coordinate policy and procedure implementation in collaboration with the leadership team, aligning organizational goals with care delivery improvements.
• Manage logistics for clinician territory visits, optimizing scheduling and resource allocation, which results in a 15% reduction in travel-related inefficiencies.
• Schedule and coordinate monthly meetings for a team of 20+, including preparing the agenda, tracking physician attendance, setting up the meeting logistics, and taking detailed notes to ensure effective follow-up and.
• Supervise a team of 4 medical assistants, providing mentorship, conducting performance evaluations, and ensuring adherence to clinical standards, which contributes to enhanced patient care and team development.

Dania, Florida, United States

• Managed EMR (Electronic Medical Reporting) data entry for daily visits by a team of 12, ensuring accurate capture of patient information and medical treatment for billing purposes and improving revenue cycle efficiency.
• Facilitated onboarding and credentialing processes for nurse practitioners and doctors, ensuring all were prepared on day one to visit care partner hospitals.
• Generated monthly reports analyzing team member visit distribution across multiple hospitals, optimizing team allocation and enhancing operational efficiency.
• Cross-trained in both palliative and hospice care departments, demonstrating adaptability and contributing to overall team support and continuity of care.
• Prepared and submitted monthly physician billing statements, ensuring accurate and timely processing to support revenue tracking and financial accuracy.
• Resolved technical issues for staff by troubleshooting equipment, ensuring smooth daily operations and minimizing downtime.

Fort Lauderdale, Florida, United States

• Streamlined referral processes, reducing response times and enhancing client relationships through proactive and effective communication.
• Facilitated the conversion of referrals to consultations by completing the intake process and utilizing customer service skills and scheduling software.
• Analyzed referral data and prepared assigned reports, managing scheduling and billing data with precision, ensuring accuracy, and contributing to improved operational efficiency and financial integrity.
• Completed timely verification of medical insurance benefits with insurance companies, Medicare, and Medicaid, ensuring smooth financial transactions for patients.
• Served as a liaison between patients, families, and referral sources, ensuring seamless care transitions and optimizing patient experience.

Fort Lauderdale, Florida, United States

• Coral Springs Medical Center, Coral Springs, FL — Financial Counselor (November 2006 – April 2011)
• Assisted uninsured patients in navigating financial assistance programs, managed insurance verification, and collected co-pays to support revenue integrity. Comprehensive Care Center, Fort Lauderdale, FL — Physician.
• Handled patient check-ins, insurance verifications, and appointment scheduling efficiently to ensure smooth clinic operations.Specialty Care Center, Fort Lauderdale, FL — Physician Office Specialist (October 2004 – May.
• Managed front-office operations, focusing on patient service, satisfaction, accurate billing, and scheduling. IS Building, Fort Lauderdale, FL — Computer Operations (October 2000 – October 2004)
• Monitored systems to ensure server functionality, printed and distributed reports, and handled troubleshooting calls for users. Coral Springs Medical Center, Coral Springs, FL — Emergency Room Registrar (May 1999 –.
• Verified insurance, collected co-payments, registered patients, and processed medical records for accurate patient billing and discharge.

Certificate In Customer Service

Certificates, Word Processing, Computer Business Applications, And Typing/Keyboarding

High School Diploma