Alonso Collazo Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Directed a team of over 80 associates, providing guidance, training, and support to ensure performance and productivity.• Successfully onboarded and trained over 60 new hires, ensuring swift integration into the team and adherence to company standards and procedures.• Developed and executed strategic plans aligned with business objectives, leveraging market insights and data analytics to drive decision-making and achieve desired outcomes.• Prioritized delivering exceptional customer experiences by implementing service standards and resolving escalated issues promptly, fostering loyalty and satisfaction.• Fostered a culture of continuous improvement by soliciting feedback, implementing best practices, and driving innovation in processes and operations.• Conducted post-event analysis and performance evaluations to identify areas for improvement and implement corrective actions for future events, ensuring continuous enhancement of operations.

Park Royal, British Columbia, Canada

• Created reporting and tracking metrics KPIs, implementing data analysis procedures and developing sales strategies for daily operations.• Conducted staff training and supervision, as well as corporate communication channels from managers to staff.• Regulated incoming and outgoing merchandise with flow to sales floor, allowing store opening and closing to be executed with cash balance.• Achieved store sales target in 6 out of 10 months and selling +$200,000 through 2022.• Captured +900 new memberships through 2022, being 4th best in the district.• Successfully reduced staff turnover to 0% in the last five months.

Vancouver, Columbia Británica, Canadá

• Prepared merchandise for sales floor by pricing or tagging.• Engaged with customers to build rapport and loyalty.• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.• Helped customers locate products and checked store system for merchandise at other sites.• Achieved a promotion to assistant manager within 2 months according to the results and driven capacity to develop the tasks.

Ciudad De México, México

• Developed the Farmacias Eco brand, from the creation of the commercial strategy, commission plan and sales increase.• Carried out the purchasing and pricing process, overseeing the entry of merchandise and supervision of inventories.• Managed the recruitment, training and supervision of staff, as well as payroll and payable accounts.• Significantly increased client service indicators, reflected in a 100% increase in sales.• Reduced the cost of purchases by 5% annually, which allowed us to obtain net profit from the 7th month of operation.• Increased traffic by 70% monthly after advertising on social networks.

Ciudad De México, México

• Negotiated with national and international suppliers obtaining excellent deals for the commercialization of the brands.• Created and managed digital channels bringing products closer to users and understanding the needs of current and prospective clients.• Developed purchasing and marketing budgets to carry out positioning campaigns.• Implemented payroll and accounts payable system efficiently streamlining the process month to month.• Decreased general operating costs by a 12% annual margin compared to previous periods.• Increased sales 85% after website creation, as well as achieving successful annual social media follower growth of up to 400%.

Ciudad De México, México

• Qualified incoming team marketing and sales leads to assist with prospecting new contacts leading to obtain 2 monthly sales bonuses.• Helped sales professionals maintain customer relationships by making follow up calls to suppliers and new products.• Demonstrated products to customers, answered questions and redirected objectives to positive features through the optimal use of social media channels.• Tracked, measured and reported on trends for sales team analysis and decision making.• Assisted in the acquisition of 7 new accounts through cold calling.