• Led technology projects from initiation to completion, including ServiceNow, MS Teams, Office 365, Network Proxy, Endpoint Management, and Security, as well as Web and SharePoint. Managed project lists for the team, providing consistent updates to stakeholders for transparent communication.• Collaborated with stakeholders to refine and document project requirements, milestones, and interdependencies, ensuring alignment across all project phases.• Identified and documented roadblocks… Show more • Led technology projects from initiation to completion, including ServiceNow, MS Teams, Office 365, Network Proxy, Endpoint Management, and Security, as well as Web and SharePoint. Managed project lists for the team, providing consistent updates to stakeholders for transparent communication.• Collaborated with stakeholders to refine and document project requirements, milestones, and interdependencies, ensuring alignment across all project phases.• Identified and documented roadblocks, maintained a risk register, and escalated issues for prompt resolution.• Facilitated stakeholder and project team meetings, providing effective leadership and fostering collaboration.• Assisted subject matter experts throughout project lifecycle, cultivating professional relationships to enhance operational efficiency.• Utilized project management tools to maintain accurate project reporting and transparent project updates.• Conducted user experience analysis for design, development, and implementation of solutions, enhancing overall project success.• Ensured quality assurance, training, and support activities were integrated into the project plan.• Developed comprehensive user stories and acceptance criteria to drive product development initiatives.• Conducted quality assurance checks on user stories to ensure alignment with stakeholder expectations and project objectives. Show less

• Produced deliverables aligned with the business processes, project plans, planning calendars, presentations, requirements, communication plans, end-user training materials, policies, meeting minutes, and related documents projects include vulnerability management (SaaS), penetration test, disaster recovery, enterprise key and certificate management.• Monitored critical project milestones and executed strategic adjustments to plans for optimized performance.• Managed vendors for… Show more • Produced deliverables aligned with the business processes, project plans, planning calendars, presentations, requirements, communication plans, end-user training materials, policies, meeting minutes, and related documents projects include vulnerability management (SaaS), penetration test, disaster recovery, enterprise key and certificate management.• Monitored critical project milestones and executed strategic adjustments to plans for optimized performance.• Managed vendors for ongoing support and enhancements of business systems.• Established teams with required skill sets and assisting in resolution of differences or problems• Oversaw project forecasting, budget management, variance analysis, and ensured project remained on track.• Collaborated with team and project leads, project team members, and other stakeholders.• Perform other communication similar to first-level customer support services during testing, implementation, and warranty phases of the project• Analyzed and contributed to the creation of IT business processes, guides, procedural documentation, business and technical specifications, use case definitions, project presentations, user guides, and detailed flows.• Collaborated with information security leadership to develop strategies and plans for enforcing security requirements and mitigating identified risks.• Developed with information security leadership to develop strategies and plans to enforce security requirements and address identified risk• Reported residual risks, vulnerabilities, and security exposures to management, including information asset misuse and non-compliance. Show less

• Accomplish requests to create, modify, suspend, delete, and verify end user identities (User ID’s) required to identify users of various information systems resources and applications, access to specific resources/functions within supported information systems and applications• Create ad hoc requests to resolve identity or access issues• Research, investigate, and report on any ad hoc requests for identity or access information• Supervise and spearhead all deliverables based on… Show more • Accomplish requests to create, modify, suspend, delete, and verify end user identities (User ID’s) required to identify users of various information systems resources and applications, access to specific resources/functions within supported information systems and applications• Create ad hoc requests to resolve identity or access issues• Research, investigate, and report on any ad hoc requests for identity or access information• Supervise and spearhead all deliverables based on the Information Security Office SOX requests• Execute all SOX requirements before due date• Execute with business units and other risk functions to identify security requirements, using methods that may include risk and business impact assessments Show less

• Collaborated with stakeholders to gather and document business requirements for system enhancements. Partnered with technical personnel in other divisions and functions to accomplish enterprise-wide goals.• Coordinated with CFO and VP of Finance and Business Systems to drive quality improvements across IT organization.• Collaborated with several vendors to meet business requirements.• Created and maintained quality system documents and records, including procedures, forms, and… Show more • Collaborated with stakeholders to gather and document business requirements for system enhancements. Partnered with technical personnel in other divisions and functions to accomplish enterprise-wide goals.• Coordinated with CFO and VP of Finance and Business Systems to drive quality improvements across IT organization.• Collaborated with several vendors to meet business requirements.• Created and maintained quality system documents and records, including procedures, forms, and spreadsheets.• Demonstrated strong troubleshooting abilities across platforms and partnered with vendor escalation as needed.• Trained help desk coordinator. Show less

• Assisted in developing and maintaining SQL Server databases, ensuring data integrity, and optimal performance. Generated reports and dashboards. Facilitated clear communication of key metrics to relevant teams.• Executed SQL queries and data analysis, extracting valuable insights to support business decision-making.• Participated in testing and validating software solutions, ensuring alignment with business needs and data accuracy.• Managed communications between developers and… Show more • Assisted in developing and maintaining SQL Server databases, ensuring data integrity, and optimal performance. Generated reports and dashboards. Facilitated clear communication of key metrics to relevant teams.• Executed SQL queries and data analysis, extracting valuable insights to support business decision-making.• Participated in testing and validating software solutions, ensuring alignment with business needs and data accuracy.• Managed communications between developers and accounting department for new software environment. Show less

• Provided user support, troubleshooting hardware and software problems to minimize downtime. Assisted in managing network infrastructure, contributing to a robust and secure IT environment.• Administered and maintained IT systems to ensure optimal functionality, resolving technical issues promptly.• Implemented system updates and patches, enhancing security and performance.