Alonso Lopez Email and Phone Number

As a System Administrator, I play a key role in maintaining and optimizing our company's IT infrastructure and operations. My responsibilities span a wide range of tasks, including:Identity and Access Management:-Administering Google Workspace and Okta, ensuring seamless user access and account security.Endpoint Management:-Managing laptops and other hardware, including procurement, deployment, and maintenance.-Utilizing Kandji and NinjaOne to streamline device management, patching, and security.Scripting and Automation:-Using bash, PowerShell, Python, and Okta Workflows, I assisted in automating a wide array of tasks to increase efficiency and maintaining the company's policies/standards.Software and Application Support:-Assisting in the setup and integration of new software applications across various departments.-Collaborating with teams to ensure smooth software implementation and user adoption.End-User Support:-Providing timely and effective technical support to users both locally and remotely.-Troubleshooting hardware and software issues, resolving connectivity problems, and answering user inquiries.Conference Room Technology:-Managing and maintaining conferencing equipment, ensuring optimal performance for meetings and presentations.-Providing support for video conferencing, screen sharing, and other collaborative tools.

- Single handedly managed the IT needs of ClickUp's satellite office in Utah. Local user support. Maintenance of conference room hardware and Zoom Room software.-Handle day to day user requests via Ticket and Slack. Primary escalation point for the level 1 Helpdesk team. Requests include hardware/software troubleshooting, Microsoft Office support, Zoom support, access requests, and equipment requests for both in office and remote employees.- Coordinate the IT equipment needs of both employees in the US and abroad, including the EU, UK, Australia, Philippines, and many other regions.- Work on Projects as needed by the IT department and in preparation for Auditing. Projects include the use of Okta, Google Admin, and Jamf.- Primary point of contact for several software vendors, provide feedback to vendors on how improvements could be made to better fit the company's needs.

- Managed and maintained Scorpion's satellite office in UT. Being the only IT presence locally for the office, I undertook many responsibilities including troubleshooting the network, assisting local users, managing IT equipment inventory and stock, and maintaining Conference Room hardware and Zoom Room software.- Helpdesk support via Zendesk ticketing and Slack, I assisted users in troubleshooting hardware/software needs, granting access to company approved applications, managing and maintaining active directory users and groups, Zoom support, and Microsoft Office support.

- Handle incoming Customer tech related support requests. Troubleshooting computers, audio & video equipment.- Set up and troubleshoot integrations between the GoReact platform, and school run Learning Management System software.

-Primary IT Helpdesk personnel. Via ticketing and Slack, I would handle all software/hardware troubleshooting needs, Microsoft Office support, Zoom related support, and refurbishing inventory.-Inventory Management. I would keep our inventory up to date and work hand in hand with HR to ensure that inventory was prepped for incoming hires.