• Provide comprehensive administrative support by scheduling 50+ service appointments daily, aligning staff strengths with work order requirements, and ensuring exceptional customer service in client communications.• Manage daily operations for 30+ staff, monitoring workflows and resolving conflicts promptly to maintain a 90% on-time service delivery rate while enhancing client satisfaction.• Build and maintain strong relationships with over 100 clients weekly, achieving a 95% satisfaction rate through effective communication and exceptional service delivery.• Compile and analyze reports for upper management, supporting the Customer Service team and assisting in onboarding new personnel to improve workflow and team efficiency.

• Provided top-tier customer service and assistance in processing sales, exchanges, renewals, refunds, and addressing technical issues both online and over the phone, serving as the first line of contact for customers.• Responded to 20-25 customer inquiries per shift, solving 95% of their concerns.• Identified and forwarded crucial information to the operations and customer service teams when necessary.

• Coordinated equipment logistics, vendor management, and access protocols for the “CCS Toronto Office Reopening Project", impacting 6 major departments and 350+ employees across the GTA.• Managed CSS TO printed publications requests, optimizing stock levels by 23% through adjustments in order quantities.• Controlled the internal office booking system, achieving a 95% reduction in scheduling and reservation errors.• Monitored end-to-end onboarding and offboarding procedures, collaborating with IT, HR and hiring managers.• Provided cross-functional support, assisting with internal fundraising material order requests (i.e. signature programs, corporate partnerships, community events, etc.)

• Created an itinerary for Tandem Experiences, a platform designed to connect users with unique cultural and local activities; engaging on their Instagram page with 11k plays, 311 likes, and 50 comments. • Contributed to the Audience Experience Lab, identifying criteria required for attending as well as potential gaps or opportunities where solutions can be designed to improve experiences on the Tandem mobile app.

• Coordinated 18-20 events per month among virtual, off-site, and in-studio art sessions (Wellness Programs, Corporate Teambuilding Workshops, private bookings, parties, and others).• Managed end-to-end booking processes, from contract negotiation to invoicing and client follow-up.• Monitored outbound deliveries of products, supplies, and kits.

• First line of customer service and assistance for the festival patrons.• Responded to 10-15 customer inquiries per shift, solving 90% of assigned tickets.• Addressed technical issues regarding online and streaming inquiries.

• Provided administrative services to UYA, an e-learning career coaching business for professional executives.• Managed a portfolio of 100+ clients, contributing to the 81% renewals & retention rate.• Automated the customer registration and follow-up system, streamlining processes and enhancing efficiency. • Monitored and followed up with participants to guarantee their program completion as planned.

• Orchestrated the organization's year-round programming, comprising classes, workshops, and events for diverse age groups, resulting in 150 Programs Offered, $180k+ in program fees and 28% total revenue increased)• Developed the Art Summer Camp for Kids, managing 376 campers, 12 camp staff and generating $105k in revenue.• Pioneered “ADAPT,” NPCC’S inaugural online express auction during the Covid-19 pandemic, raising $5,500.• Provided comprehensive onboarding and training sessions for new staff and instructors to ensure seamless integration into the organization.• Led the monthly Programs Committee, facilitating strategic planning and decision-making processes to enhance program quality and effectiveness.

• Provided reception coverage at the front counter, welcoming guests, taking inbound and initiating outbound calls. • Assisted 590 active members and 25 staff with registrations, sales, refunds, contracts, shifts and payroll schedules. • Monitored art, office, and facilities supplies; re-ordering when needed.• Undertook additional duties as required, including physical tasks, lifting packages, studio set-up, etc.

• Part of the team responsible for launching the first edition of the "Culture's Compass" series: a 2-day virtual event exploring how the arts and culture industry kept beating during the Covid-19 pandemic; impacting 500+ attendees.• Managed the project’s main budget of $20,000; meticulously tracking expenses for each department.• Prepared payment slips and invoices for all participants, including guest speakers, panelists, and artists involved in the conference.

• Served as the lead point of contact, monitoring purchase and post-sale activities for new and existing clients.• Improved the advanced payments process per delivery, increasing the company's liquidity by 30%.• Achieved 100% in yearly client renewals maintaining and increasing products' category and quantity delivered per year.• Ensured consistent delivery on a weekly basis through rigorous monitoring and quality control measures.• Partnered with the IT department to improve the ERP software, optimizing the internal user experience by 50%.