Alonso Ramirez Email & Phone Number

Distrito Nacional, Dominican Republic

Dominican Republic

Technical Support Engineer for a major retail company, I provide comprehensive technical support to ensure operational efficiency across all retail locations. I work closely with managers and employees to keep essential systems running optimally, resolving complex issues promptly to maintain seamless business operations.Core Responsibilities:Payment Systems Support: Install, configure, authorize, and troubleshoot payment terminals to ensure smooth transaction processes.Peripheral Devices Management: Handle installation, configuration, and troubleshooting for printers, receipt printers, Bluetooth scanners, and cash registers, ensuring full operational readiness and quick issue resolution for critical errors.User Account Management: Reset employee passwords, set up multi-factor authentication (MFA), and resolve mobile device issues, from connection to configuration and internal app functionality.Financial and Database Operations: Manage payment authorizations and resolve double-charge incidents, and oversee hardware ordering and remote installation.Network and Connectivity: Troubleshoot and resolve network issues across internet, WiFi, and phone systems to maintain consistent connectivity and communication.As the team’s designated expert in mobile device support, I excel at ensuring these devices function seamlessly, providing specialized guidance on configurations and technical issues.In all my support activities, I document and track issues thoroughly using a ticketing system, with direct user support through phone and email communication to ensure clear and timely resolution of all technical concerns.

Dominican Republic

Assigned to provide technical support for Verizon's My Business portal, I specialized in managing the login, registration, and usage processes for the My Business portal, assisting businesses with critical technical issues and ensuring seamless portal functionality.Core Responsibilities:Complex Technical Issue Resolution: Supported businesses by addressing complex technical issues requiring in-depth troubleshooting and problem-solving.Case Follow-Up and Documentation: Conducted follow-ups on resolved cases to confirm the effectiveness of solutions, address root causes, and ensure thorough documentation for developers.Data Analysis for Issue Identification: Gathered and analyzed technical data to understand recurring issues with company software, identifying trends and insights to improve user experience.Team Training and Onboarding: Played a key role in onboarding and training new technical support team members, sharing knowledge to build team capability and service quality.Additional duties included various support and operational tasks to maintain efficient service for Verizon business clients.

Dominican Republic

Assisted English and Spanish-speaking patients through live calls with the scheduling process for their appointments for SimonMed medical imaging.Duties perform on this role could range from but not limited to:scheduling appointments: Ultrasound, Bone Density, Mammography, Nuclear Medicine among others.Handling scheduled appointments: canceling, rescheduling, adding missing information.Maintaining medical records.Coordinating patients exams with Dr offices.Handling insurance information such as coverage, copay and authorization.Sending exam reports and images to Dr offices when requested.Answering patients questions and concerns about their type of exam, the machine and location, among other duties.

Dominican Republic

Technical support for a book distributor present throughout the United States, helping students as well as teachers with any problem presented on the online platforms. Issues encounter could range from but not limited to:Login issues.Platform issues: missing books or pages.Wrong books purchased.Refunds.Email address changes.Among others. This was done using the 4 main communication channels: calls, chats, emails, and tickets.

Dominican Republic

Technical support and customer service for Spirit Airlines chat section. Providing passengers support in a variety of ways, ranging from but not limited to:Login issues with their accounts.Missing flight miles.Boarding pass printing errors.Booking and canceling flights.Providing refunds, vouchers and flight credit.Adding bags and seats.Handling missing bags reports.And any type of issue in general.

Azua De Compostela, Dominican Republic

Responsible for repair and maintenance of customer's equipment and computers.Repaired tablets and smartphones.Installation of video surveillance systems.Worked on clients computer repair needs on-site for private customers and small businesses.Disassembled computer systems to perform major rebuilds and repairs.Conducted preventive maintenance on computers and accompanying peripherals.Repaired hardware components, installed software applications, and built computers.Consulted with customers on computer technologies required and technical problems affecting their computers.As well as other non-conventional requests that the customers may have.

Azua De Compostela, Dominican Republic

Front desk cashier and seller. Accurately handled large amounts of money on the cash register.Performed daily tasks to ensure a neat, clean and organized store.Served over 100 customers daily in a busy location.Assisted with product display and pricing.