Alonzo Campbell Email and Phone Number

Experienced IT Consultant with a demonstrated history of working in the management consulting industry. Strong professional skills in Visio, Requirements Analysis, Requirements Gathering, Business Process Improvement, and SharePoint. During my career as a Business Systems Analyst in healthcare IT, Manufacturing IT, Consulting IT and Military IT, I have worked with many methodologies but mainly in a waterfall, agile shop environment. Scrum master certified. Agile certified.Administration and Utilizing tools such as MS Team Foundation Server for storing user stories, planning sprint development and driving scrum meetings and calculating sprint burn rates and sprint velocity, lean kit Kan Ban tools to assist with discussions project scrum meetings, MS Visio and power point to build data flow diagrams and mock ups. I have taken ITIL certification training and ITService Management certification training.I work with each process owner and process manager and stakeholders on a daily basis to capture the functional and non-functional requirements to tweak, modify, improve and document the following ITIL Processes and implement the improvements into the ServiceNow Platform via the agile and water fall development methods. This allows me to properly maintain the serviceNow platform to meet IT service management customer needs. Incident Management ProcessRequest Fulfillment Management ProcessChange Management Process Problem Management ProcessConfiguration Management ProcessReporting ProcessKnowledge Management processDemand Management processIn conclusion, I have the ability to take different modules of any application code dissect them, and walk the customer through the functional user scenarios and workflow I create. I have a track record of leading and working with development, architecture and implementation teams. Driving team Sprint planning meetings, leading team scrum meetings. I have a extensive background in manufacturing, healthcare and Medicare.