James Alonzo Email & Phone Number

Sydney, New South Wales, Australia

Australia

Singapore

• Provide 24x7 Private Managed Cloud Infrastructure support to ensure smooth operations that confirmed to the agreed SLA
• Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management
• Perform Cloud infrastructure monitoring and escalation as per standard operations procedures
• Guide and assist the customer in solving issues related to the Private Managed Cloud Platforms
• Provide… Show more
• Provide support to users on a variety of system technologies including variety of Server OS, Hypervisor and Middleware

Singapore

• Provided Infrastructure Technical Support for a client of Imperium Solutions.
• Ensures continuous delivery of IT services, applying ITIL practice to make sure service level agreements are met
• Monitoring of network traffic, activity, capacity planning and usage to establish optimal network performance on multiple site offices
• Responsible for assessment and recommendation to IT management of improvements on the infrastructure ensuring business is operating at optimal performance… Show more
• Responsible for assessment and recommendation to IT management of improvements on the infrastructure ensuring business is operating at optimal performance and security is up to date
• Documentation of all IT inventory providing SOPs for the team for faster resolution of faults and issues

NCR - National Capital Region, Philippines

• Wintel Engineer - Hewlett-Packard Enterprise. March 2014 to April 2016
• IT infrastructure technical support at HPE’s Helion Managed Cloud Operations
• Ensured continuous delivery of IT services, following operational processes that are compliant with industry standards(ITIL) to make sure service level agreements with the customers are always met
• Performed pro-active health checks and monitoring of all servers (physical and virtual) and network connectivity ensuring all systems are… Show more Wintel Engineer - Hewlett-Packard Enterprise. March 2014 to April 2016
• Performed pro-active health checks and monitoring of all servers (physical and virtual) and network connectivity ensuring all systems are running on optimal performance with high availability
• Attended to all issues, incident and customer service requests related to HP hardware devices. Issues and incidents specifically on Windows server technology, backup, virtualization and network connectivity

NCR - National Capital Region, Philippines

• Provide 1st and 2nd Level of Support directly to internal employees anything related to hardware (Desktop, Laptop, Mobile devices) and software issues (Windows XP,7,8 and Outlook 2007, 2010, 2013)
• Manage and support Domain accounts and implement group policies for user groups
• Managed and Monitor health and maintenance of the infrastructure which includes Network(Routers, Switches, Hubs) and Server(Cabinet, Blade) devices inside the Trend Micro Data Center in PH.
• Troubleshoot… Show more
• Troubleshoot and provide 1st Level of support for users in Virtual Desktop Infrastructure Environment using VMware View.
• Daily Manual Scanning to monitor and detect machines that disrupt the company's operations using Trend Micro security products and PRTG Monitoring tool.