James Alonzo Email & Phone Number

Sydney, New South Wales, Australia

Australia

Singapore

• Provide 24x7 Private Managed Cloud Infrastructure support to ensure smooth operations that confirmed to the agreed SLA• Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management• Perform Cloud infrastructure monitoring and escalation as per standard operations procedures• Guide and assist the customer in solving issues related to the Private Managed Cloud Platforms• Provide… Show more • Provide 24x7 Private Managed Cloud Infrastructure support to ensure smooth operations that confirmed to the agreed SLA• Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management• Perform Cloud infrastructure monitoring and escalation as per standard operations procedures• Guide and assist the customer in solving issues related to the Private Managed Cloud Platforms• Provide support to users on a variety of system technologies including variety of Server OS, Hypervisor and Middleware• Documentation of support materials on all application for team to use to support the Infrastructure • Creation of SOPs for faster resolution of faults and issues Show less

Singapore

• Provided Infrastructure Technical Support for a client of Imperium Solutions. • Ensures continuous delivery of IT services, applying ITIL practice to make sure service level agreements are met • Monitoring of network traffic, activity, capacity planning and usage to establish optimal network performance on multiple site offices• Responsible for assessment and recommendation to IT management of improvements on the infrastructure ensuring business is operating at optimal performance… Show more • Provided Infrastructure Technical Support for a client of Imperium Solutions. • Ensures continuous delivery of IT services, applying ITIL practice to make sure service level agreements are met • Monitoring of network traffic, activity, capacity planning and usage to establish optimal network performance on multiple site offices• Responsible for assessment and recommendation to IT management of improvements on the infrastructure ensuring business is operating at optimal performance and security is up to date• Documentation of all IT inventory providing SOPs for the team for faster resolution of faults and issues• Supported various versions of Windows server OS running on a physical and virtualized environment• Storage backup, archiving and disaster recovery using Veritas Backup Exec, Nimble Storage and Vmware SRM• Maintainance and administration of the company's virtual infrastructure running in VMWare ESX• Wintel Administration, this includes user account and Email administration using MS AD and Exchange, DNS, DHCP, File and print services, WSUS and IIS• Manage application and desktop virtualization to client's business applications using Citrix technology• Network administration, including monitoring of VPN connectivity of 12 site offices, managing of Firewall policies, maintenance of Cisco devices, router, switches and wireless LAN controller• Collaborate with vendors on deployment of business applications and solving application issues for end users Show less

Ncr - National Capital Region, Philippines

Wintel Engineer - Hewlett-Packard Enterprise. March 2014 to April 2016•IT infrastructure technical support at HPE’s Helion Managed Cloud Operations•Ensured continuous delivery of IT services, following operational processes that are compliant with industry standards(ITIL) to make sure service level agreements with the customers are always met•Performed pro-active health checks and monitoring of all servers (physical and virtual) and network connectivity ensuring all systems are… Show more Wintel Engineer - Hewlett-Packard Enterprise. March 2014 to April 2016•IT infrastructure technical support at HPE’s Helion Managed Cloud Operations•Ensured continuous delivery of IT services, following operational processes that are compliant with industry standards(ITIL) to make sure service level agreements with the customers are always met•Performed pro-active health checks and monitoring of all servers (physical and virtual) and network connectivity ensuring all systems are running on optimal performance with high availability•Attended to all issues, incident and customer service requests related to HP hardware devices. Issues and incidents specifically on Windows server technology, backup, virtualization and network connectivity•Performed change management activities, collaborate with vendor and other teams on deployment of patches and firmware upgrades on physical and virtual servers and other devices using HP tools.•Performed root cause analysis for problem management and documentation of reoccurring and known incidents for prevention and future resolutions•Created standard health check procedures and updated technical run books. Arranged knowledge transfer sessions to junior and new engineers on processes and technical troubleshooting•Worked and collaborated with key customer representatives on assessing and providing recommendation for improvements on both incident handling and pro-active prevention. Request changes for infrastructure improvements to ensure metrics are always green and guarantee customer satisfaction Show less

Ncr - National Capital Region, Philippines

• Provide 1st and 2nd Level of Support directly to internal employees anything related to hardware (Desktop, Laptop, Mobile devices) and software issues (Windows XP,7,8 and Outlook 2007, 2010, 2013)• Manage and support Domain accounts and implement group policies for user groups• Managed and Monitor health and maintenance of the infrastructure which includes Network(Routers, Switches, Hubs) and Server(Cabinet, Blade) devices inside the Trend Micro Data Center in PH.• Troubleshoot… Show more • Provide 1st and 2nd Level of Support directly to internal employees anything related to hardware (Desktop, Laptop, Mobile devices) and software issues (Windows XP,7,8 and Outlook 2007, 2010, 2013)• Manage and support Domain accounts and implement group policies for user groups• Managed and Monitor health and maintenance of the infrastructure which includes Network(Routers, Switches, Hubs) and Server(Cabinet, Blade) devices inside the Trend Micro Data Center in PH.• Troubleshoot and provide 1st Level of support for users in Virtual Desktop Infrastructure Environment using VMware View.• Daily Manual Scanning to monitor and detect machines that disrupt the company's operations using Trend Micro security products and PRTG Monitoring tool.• Install and configure user computers using (WDS)Windows Deployment Service.• Deploy batch jobs and Patch updates and applications using System Center Configuration Manager(SCCM).• Support office mail Outlook 2007, 2010 & 2013 for end users• Documents know issues, workaround and resolution plans and performs other duties of similar nature or level Show less