Manager of 2 Clinical Informatics teams at St. Jude and St. Joseph hospitals in Orange County. My teams are making the transition from Meditech to EPIC by March 2021. I will show my teams how to be knowledgeable in the EPIC EMR to help serve our caregivers to the fullest potential.

Professional Consultant for multiple EPIC Software Implementation projects. Change and transformational/legacy system projects from products such as Avatar/Allscirpts/Meditech to EPIC I served in many different roles which includes Principal Trainer, Command Center Lead, Project Manager and Sr. Analyst.

Consulting Tapestry Principle Trainer:-Lead and Facilitated Kick-off meetings and Department Decisions-Created Client Standard Curriculum-Tapestry Training Calculator Estimations and Planning (Also Created for other departments)-Training Environment Build Planning -Testing Review and Decision Making

EPIC Consulting Principle Trainer:-Modified & Updated Training Curriculum (Deliverbles we're behind, due to FTE Leave)-Trained and Credentialed all Tapestry System Trainers (Including International resources*India)-Built Training Environment/Resources for Training classes and Testing Efforts-Lead and Facilitated Meeting with Analyst, EPIC Resources, Department Managers & Executive Leadership

•Certifications: Tapestry AP CORE & Tapestry AP Claims & Contracts•Trained Claims Adjudicators, Managers, Leads, Customer Service, and Executives in multiple regional implementations.•Credentials: Tapestry AP•Proficient knowledge in SharePoint, Sametime and Inotes to share files and keep strong communication•Created, Edited, Modified Lesson Plans.•Real-Time Eligibility support•Claims Intake training: Formworks/Kofax Total Agility•Documented Business Requirements•Travel to Multiple States to deliver World Class Training Sessions to entire Health System• Project assistance for Training project as a Technical resource• Relationship Building with Project Resources, SME’s, and Management in key Locations• Design, Build, & Validation of training environment per implementation.•Provided special training segments for Accounting & Finance• Lessons Trained: Recoupment, Accounts Payable, CRM/InBasket, Claims Review, Benefits Review and more• Responsible for new and Onboard Consultants and New Hires

Credentialed Trainer in the following: Ambulatory (Primary), HIM, PB/HB, Diagnostic Imaging, SpecialtiesCreating Lesson PlansReporting Build FixesDemonstrationsClinical AnalysisWorkflow EfficiencyRelationship BuildingGo-live Support

24 hour Training Sessions for EPIC Inpatient, Ambulatory & Billing (HB/PB).Class preparationClass room supportIssue resolutionElbow support

EPIC Implementation Credentialed Project Trainer Supporting all departments for all Sutter employees.Obtained credentials for the following:EPIC Care Ambulatory, Prelude Registration and Cadence Scheduling, Inpatient modules, and StorkDepartments Supported:OB/GYNOrthopedicsBeakerWillowBeaconOccupational HealthNeurologyGastrointerology (G.I)OncologyUsers Managed:M.D.'sNursesMedical Office StaffProject Implementation, Soft-live/Go-live

EPIC Implementation of EPICcare Ambulatory, Cadence Scheduling and Prelude Registration.-Departments supported: OB/GYN, Pediatrics, Beaker, Beacon, Willow, Family Medicine, E.N.T, Audiology, Extended Hours Clinic.-Lead resource for project support-Issue Resolution-Daily Reporting-Physician, Nurse, Medical office staff liaison

EPIC Implementation of Cadence Scheduling and Prelude Registration.-Department Preparation-Data Gathering-Managed Staff-Project Support-Project Reporting-Problem Resolution

Quick EPIC Implementation project forCPOE and Clinical Documentation: physicians only-Managed office staff concerns-Communicated project resolutions and issues-Problem resolution-Project Support

EPIC Implementation -Managed satellite medical offices -Supported EPICcare Ambulatory, Cadence Scheduling, Resolute HB/PB, Prelude/ADT registration-Managed staff-Problem resolution-Data Gathering

1st line of defense of issue resolution for all EPIC products here at Cedars-Sinai applications include: EPIC Care Ambulatory, Inpatient, Cadence Scheduling, Radiant, OPTime, Stork, Willow, ASAP, Beacon, ADT/Prelude Registration, Beaker, Resolute Professional Billing/Hospital BillingCredentials obtained: Beaker, Beacon, ADT, Radiant

Ambulatory & Inpatient Go-Live Preparation, Implementation, Support, and Optimization Support. 24/7 Phone SupportOutpatient Clinic/HOD Support

Inpatient & Outpatient Ambulatory CarePrepared specialties/departments for system go-liveReported system issues and updatesProvided System upgrade demonstrationsProvided end-user support and trainingProvided End User Lab and Training supportServed as a subject matter expert for EpicCare and supported two-way communication within the department end-users and with the EIS/CS Link Command Center.

Ambulatory, Cadence, Inpatient, Kaledescope (Opthamology/Optometry)Go-Live SupportEfficiently conveyed special instructions to end-users on a daily basis for key support focus.Responsible for multiple builds/modules for long term support. Assisted physicians, nurses, and clinical support staff as they transitioned to new EPIC applications. Provided workflow solutions for departments to increase efficiency.

Project management analyst for EPIC's Cadence, Ambulatory, Inpatient Applications.Credentials Obtained: Cadence, Prelude.Go-Live Support, Implementation, Preparation, Testing, Training, and Optimization.Workflow data gatheringlead and facilitated project meetingsLong Term SupportPhysician Liaison Support

Provided expert business applications and technical support to highly visible, sensitive and multi-faceted projects for the Epic Cadence implementation team. Lead and provided technical leadership to small scale scheduling optimization projects. Co-project manager for schedule orders tab (SOT) check in and financial cost share enhancement, "GO LIVE" onsite support for laboratory clinical staff. Lead Design/Build/Validate (DBV) process for optimization team.Planned, developed, and facilitated workflow demonstrations and training. Developed project plans which identified key issues, problems and approaches.Acted as a liaison between the users and the vendor in terms of business requirements and change requests in conjunction with the project management team. Planned and facilitated meetings.Conducted presentations to various senior-level departmental groups.Built and configured master files and security validation.Lead data analysis, developed recommendations and action plansEstablished team membership and negotiated time commitments and resource allocation.Assured that all pertinent parties involved in various projects maintained good communication.Developed data requirements and QA testing plans. Post optimization project lead and liaison. Resolved system issues and problem tickets.