Alonzo Ruffin Email & Phone Number

Responsible for the timely repair of technology within assigned locations, including for executive staff at the Central officeTroubleshoot and repair devices including desktops, laptops, smart projectors, and over a thousand ChromeOS devices within assigned zoneAssist with troubleshooting network endpoint issues as well as VOIP phones, remote services, VPN access, and other network issuesKeep accurate inventory records to assure successful state and internal auditing, and forecasting of device replacementsEducate users in best practices and use of new technology, and recommend devices and software for future purchases

Tuscaloosa, Alabama Area

Triage client devices to advise the best course of action for repair or replacementContact clients to keep them informed of the status of their repair and prioritizing order of operations within the precinct.Assist other agents as needed in performing tasks to aid in reducing wait times and help with complex issues they may not have experience withPerform software as well as hardware diagnostics to ensure the root problem is addressed, preventing duplicate service orders and maintaining customer satisfaction

Tuscaloosa, Alabama Area

Provided IT services for companies to assist with technology operationsAssisted with developing templates and configuring client computers, networks, VOIP, and various other systems to provide consistent service to all customersMaintained remote work sites for different construction companies using VPN access from job sites

Assisted over 30 clients by performing software and hardware repairs to recover corrupted operating systems including Windows and MacUtilized registry modification to aid in the removal of deeply rooted virusesUsed Linux commands and file manipulation to repair damaged hard drive sectors, as well as recover lost and corrupted files

Optimized Deepfreeze sandbox software to allow for remote deployment of updates and software changes, increasing efficiencyTrained members of the Help Desk group on procedures to ensure consistencyImplemented batch files to automatically perform tasks deployed across the lab, creating a consistent process with little chance for human errorAssisted in the virtualization and thin-apping of programs to reduce overhead on local machines and allow for one copy of a program to be deployed across the lab

Assisted faculty and students in accomplishing their technological needs while using our facilities Oversaw and validated inventory of equipment to increase accuracy of recordsSupervised the technical development of staff members to increase competency in areas such as virus removal and hardware replacement

Adhered a standardized methodology to complete projects meeting client needs and ensuring thorough completionCorresponded with the client to deliver a website that met their individual needs and met all deadlinesGathered project requirements by serving as client liaison

Dedicated internship to learning XCode, Cocoa for desktop, and several other languages necessary to complete the given project while adhering to coding standardsCreated the application design and development plan to meet deadlines as well as yield easily interpreted codePart of team that successfully created an all in one Mac based shipping client, capable of utilizing FedEx’s already existing API backbone

Bachelor Of Science (Bs), Management Information Systems, General

Computer Engineering