Andrew Loomis

Andrew Loomis Email and Phone Number

Senior Director, Global Field Services @ Sisense
Woodbridge Township, NJ, US
Andrew Loomis's Location
Woodbridge, New Jersey, United States, United States
About Andrew Loomis

At Sisense, leading the Enablement & North American Field Services teams, my mission is to revolutionize customer engagement through tailored analytics solutions. My approach to strategic leadership involves driving customer adoption, retention, and advocacy, all while ensuring a customer-centric focus remains at the forefront of every initiative.By fostering a culture of collaboration and continuous learning, I've empowered both my team and our clients to excel in a fast-paced, dynamic industry. The expertise in change management and learning & development solutions gained from my directorial role at the Center of Excellence informs my current strategies to deliver exceptional service and drive value for our partners and stakeholders.

Andrew Loomis's Current Company Details
Sisense

Sisense

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Senior Director, Global Field Services
Woodbridge Township, NJ, US
Website:
sisense.com
Employees:
613
Andrew Loomis Work Experience Details
  • Sisense
    Senior Director, Global Field Services
    Sisense
    Woodbridge Township, Nj, Us
  • Sisense
    Senior Director, Enablement & North American Field Services
    Sisense Feb 2024 - Present
    New York, New York, Us
    🔹 Strategic Leadership: Leading Sisense's Enablement & North American Field Services teams to deliver cutting-edge analytics solutions that empower organizations to unlock insights and drive business outcomes. Guiding strategic initiatives to drive customer adoption, retention, and advocacy.🔹 Customer-Centric Focus: Committed to understanding and exceeding customer expectations by delivering tailored solutions and unparalleled service. Leveraging deep industry expertise and technical acumen to drive value and build long-term partnerships with clients.🔹 Team Empowerment & Development: Passionate about cultivating a culture of collaboration, growth, and continuous learning within the organization. Equipping teams with the skills, tools, and resources they need to excel and deliver exceptional results for customers.🔹 Operational Excellence: Driving operational efficiency, optimizing processes, and enhancing service delivery to maximize customer satisfaction and business impact. Leveraging data-driven insights and best practices to drive continuous improvement and operational excellence.🔹 Cross-Functional Collaboration: Collaborating closely with sales, product, and engineering teams to align strategies, drive innovation, and ensure seamless execution of go-to-market initiatives. Building strong partnerships across the organization to drive customer success and fuel growth.🔹 Thought Leadership & Industry Engagement: Serving as a thought leader and advocate for Sisense's analytics solutions in the market. Engaging with customers, partners, and industry stakeholders to drive thought leadership, share insights, and shape the future of analytics.
  • Sisense
    Director, Center Of Excellence
    Sisense Oct 2022 - Mar 2024
    New York, New York, Us
    The Sisense Center of Excellence (CoE) is an innovation center within Customer Success. The CoE leads global initiatives that transform our business uncovering new strategic capabilities and business models.By standardizing best practices across the organization, the Sisense CoE enables uniformity of service and product delivery, along with tight, end-to-end customer experiences.The Sisense CoE also serves as the hub for all Learning & Development at Sisense, including Customer, Partner, and Employee enablement ensuring to maximize the value derived from our products and services.Finally, the Sisense CoE runs the community that supports our customer base, this includes highlighting use cases, best practices, and customer-to-customer collaboration.
  • Sisense
    Senior Manager, Product & Technical Enablement
    Sisense Jan 2022 - Oct 2022
    New York, New York, Us
  • Sisense
    Strategic Team Lead, Enablement
    Sisense Mar 2021 - Jan 2022
    New York, New York, Us
  • Sisense
    Senior Customer Success Manager - Strategic Accounts
    Sisense May 2020 - Mar 2021
    New York, New York, Us
  • Sisense
    Customer Success Manager - Strategic Accounts
    Sisense Jul 2018 - May 2020
    New York, New York, Us
    Sisense gives you the easiest way to get real business insights from complex data with radically innovative business analytics. Sisense empowers everyday business users to independently manage, analyze and visualize complex data quickly and cost-effectively. Our mission is to transform complex data into insights everywhere, enabling access to business intelligence across the entire organization.Our leading innovation is used by companies seeking to gain insights to their own business, and also embedded by technology and service companies that aim to provide additional insights and value for their customers.
  • Oakwood Village Property Owners Association
    Board Trustee
    Oakwood Village Property Owners Association Apr 2017 - Present
  • Brightedge
    Senior Manager, Customer Success
    Brightedge Jun 2017 - Jul 2018
    Foster City, Ca, Us
    As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by a sophisticated big data analysis engine and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
  • Idio
    Vice President, Customer Success
    Idio Feb 2017 - Jun 2017
    Idio exists to power the perfect customer conversation, driving insight, engagement and revenue for leading marketers worldwide. Idio’s Content Intelligence platform identifies patterns in each customer’s content consumption to understand their interests, predict their intent, and ensure profitable engagements in the marketing, sales and service environments.
  • Idio
    Director Of Customer Success
    Idio Jul 2016 - Feb 2017
    Idio exists to power the perfect customer conversation, driving insight, engagement and revenue for leading marketers worldwide. Idio’s Content Intelligence platform identifies patterns in each customer’s content consumption to understand their interests, predict their intent, and ensure profitable engagements in the marketing, sales and service environments.
  • Newscred
    Director Of Customer Success
    Newscred Nov 2015 - Jul 2016
    New York, New York, Us
    • Assist with hiring for all Customer Success departments including account management, implementation, support, and professional services• Lead a team of Customer Success Managers who serve as the primary contact for several fortune 500 companies• Lead all customers from the late stage of contract signing, through onboarding, and provide ongoing business support ensuring customers achieve desired business outcomes• Established proactive customer health monitoring practices for the team
  • Newscred
    Program Manager
    Newscred May 2015 - Oct 2015
    New York, New York, Us
    *Build a world-class onboarding program that allows our clients to quickly and effectively make use of NewsCred's Content Marketing Cloud*Create the structure, process, and procedure to ensure efficient client onboardings*Align program goals with higher-level company goals*Allocate resources for all new onboarding projects*Lead a team of project managers to execute the strategy set forth in our client onboarding program*Conduct weekly status reports with senior management ensuring all project issues are being addressed*Provide essential measures for reducing project duration and increasing product adoption*Assess performance and systemically apply learning and knowledge to the program
  • Newscred
    Implementation Manager
    Newscred Aug 2014 - May 2015
    New York, New York, Us
    Pre-Sales Support*Analyze prospects business and technical requirements and tailor the product to meet those needs*Provide support to sales representatives as a technical resource to answer client's questions prior to contract signing*Demonstrate the product to the prospect and ensure understanding of business requirementsAfter-Sales Support*Identify services and product offerings clients will need to make effective and productive use of*Create implementation plans for all new customers*Arrange and conduct training for all new users of the software*Monitor progress of implementation and ensure they are successfully completedOngoing Support*Manage the ongoing support of customers to confirm they continue to make effective use of the product and that they continue to meet the customer's needs*Monitor support requests to identify any recurring issues and recommend changes to the product*Analyze customers’ support requirements and identify areas where the company can offer improved service or reduce support costsProduct Development*Provide reports on product performance to the development team*Advise customers on new products or upgrades that may be suitable for their business
  • Advent Software
    Project Manager
    Advent Software Jan 2013 - Aug 2014
    San Francisco, Ca, Us
    Improve the time and cost efficiency of Tamale RMS implementationsManage large scale projects and implementations involving Tamale RMS at large enterprises, universities, state agencies, and other financial institutionsConsult with clients on the best practices for improving research managementMigrate clients from old systems and software to Advent's offering
  • Advent Software
    Consultant
    Advent Software Feb 2010 - Dec 2012
    San Francisco, Ca, Us
    Delivered workflow solutions to various client segments including asset management, alternative investments, foundations, endowments, and fund of fundsDesign and configure database structure for clientsImport data from other systems into Tamale RMSDocument and train clients on the use of Tamale RMS
  • Advent Software
    Technical Support Representative
    Advent Software Oct 2008 - Jan 2010
    San Francisco, Ca, Us
    Led troubleshooting sessions to resolve client technical issues with Tamale RMSManaged and prioritized high priority defects with product development staff leading to successful bug fixes in the fieldMonitored server activity and prevented outages in the field
  • Tamale Software
    Client Services
    Tamale Software Sep 2008 - Sep 2008
    Us
    Acquired by Advent Software
  • Innovation Framework Technologies
    Software Support Intern
    Innovation Framework Technologies Jul 2008 - Aug 2008
    Boulogne Billancourt, -----------------, Fr
  • International Business Machines
    Information Designer & Social Network Analyst
    International Business Machines Jul 2007 - May 2008
    Armonk, New York, Ny, Us
    Provided maintenance for one of the world's largest intranet computer systems containing over 24 million pagesCreate suggested matches, or quick links, per request of customer.Discuss improvements in IBM's intranet search with team members from the user experience team which includes employees from around the world.Assisted in upgrading the search engine, as well as present ideas for future releases.

Andrew Loomis Skills

Software Project Management Software Implementation Management Xml Java Enterprise Software Software Consulting Saas Project Management Crm Process Improvement Salesforce.com Html Cloud Computing Strategy .net Analysis Visio Customer Relationship Management Business Analysis Consulting Client Focus Access Professional Services Software As A Service Business Process Improvement Architecture Financial Software Implementation Cross Functional Team Leadership Social Media

Andrew Loomis Education Details

  • Seton Hall University
    Seton Hall University
    Business Administration; Management Information Systems

Frequently Asked Questions about Andrew Loomis

What company does Andrew Loomis work for?

Andrew Loomis works for Sisense

What is Andrew Loomis's role at the current company?

Andrew Loomis's current role is Senior Director, Global Field Services.

What is Andrew Loomis's email address?

Andrew Loomis's email address is al****@****zon.net

What is Andrew Loomis's direct phone number?

Andrew Loomis's direct phone number is +190847*****

What schools did Andrew Loomis attend?

Andrew Loomis attended Seton Hall University.

What are some of Andrew Loomis's interests?

Andrew Loomis has interest in Human Rights, Science And Technology, Health, Economic Empowerment.

What skills is Andrew Loomis known for?

Andrew Loomis has skills like Software Project Management, Software Implementation, Management, Xml, Java, Enterprise Software, Software Consulting, Saas, Project Management, Crm, Process Improvement, Salesforce.com.

Who are Andrew Loomis's colleagues?

Andrew Loomis's colleagues are Vitalii Ihnatenko, Savannah O'malley, Hariprasad Dilli, Oleksii Demianyk, Kevin Jackson, Vadym Nikonov, Mohan Rao B.

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