STEDE Consulting is a small business consultancy firm based in Christchurch.As the Managing Director I am the primary consultant, responsible for meeting with clients to analyse their business needs and advise them in the best solutions.Combining my IT, Business and Solution Sales knowledge I am able to customer's needs and recommend the best solutions.In our business we are primarily focused with providing workflow improvement solutions, such as set up and customisation of Small business ERP systems. Our main focus is ensuring that the solutions we provide can be customised and integrated with other business systems.Being that we also provide bookkeeping services means that I have a much wider understanding of a business needs than a typical Business Analyst as I am able to understand not only the technology side of things but also the financial and business process side.I started this business to help small businesses who often go without smart systems and workflows due to the complexity of going DIY and the high cost associated with large scale consultancy firms.The services we provide range from recommending, supplying and setting up computer hardware, cloud software such as ERP or accounting packages, integrated reporting engines, workflow automations and development of single purpose basic web apps. As the main person in this business I am often the one completing all of these tasks, but even when I delegate tasks to employees or sub-contracted partners I need to make sure that I understand the whole process in order to provide the best service for our clients.

Office Manager role where I have been responsible for maintaining the administrative portion of the business in order such as answering phones, ordering materials, working with company Director to manage job schedules, managing health and safety processes, some work as an estimator for larger scale projects, various other miscellaneous office tasks and site visits to meet with clients.In this role I have also been responsible for applying system workflow improvements to optimise the back end work.My largest project has been building a tailored quoting system with Google Sheets and Google Apps Script to optimise the quoting process as well as provide accurate material and labour estimate. This system has brought clarity in terms of material requirements and has also made the company more competitive in tendering.

I was primarily involved with a Construction Company where I was responsible for implementing software solutions such as cloud accounting software, cloud time sheet software as well as set up of a multitude of internal processes and documentations such as Employment Agreement templates, Staff policy manuals and other office templates.I was also tasked to do a complete overhaul of the company's website, where I was responsible for all the copywriting, providing images for the website and working alongside the web developer to ensure the client's needs and expectations were met.Through this time, I also had to opportunity to do some Project management on the construction site due to rapid company growth and difficulty in getting qualified staff rapidly. At this time I was responsible for Health and Safety controls, translation between non-english speaking staff and managing the team. This gave me the opportunity to see the business from the operational side and learn in a rapidly changing environment.

I was promoted to the Tech Solutions role as a vacancy opened up without warning and I was the most experienced person working at the store to be able to cover for existing bookings. After taking on the Tech Solutions role, I quickly started to distinguish myself within this role.I was always regularly within the top 3 best performing Tech Solutions Specialist in the country in most KPI metrics, particularly in-home sales.Since I was able to sell from a full catalogue of products whilst being in the customer's home, I would often use my problem solving and solution selling abilities to fill in the gap that the in-store team had missed in terms of additional products or services to be sold.My sales numbers often meant that I was able to single handedly double or even triple the store's Tech Solution targets.Being Solution driven and a problem solver I would always go above and beyond for all my customers helping them with things that were not always part of the original scope, but it meant higher sales a great customer satisfaction.This role allowed me to work with all types of customers and do a large variety of tasks, from teaching elderly people how to use a computer for a first time, to using power tools to Wall mount large TVs, setting up networking that was usually tricky for large homes using home grade equipment to even building basic software solutions for small businesses that wanted to optimise they're workflows.

Through my time as a Sales Consultant I was always among the well performing team members for overall sales. But my main advantage was in product knowledge and my passion for providing a complete solution to my clients. I was often considered the 'go-to' guy among the other staff members for when they're clients asked difficult questions about the products.I was almost always among the top 3 in terms of important KPIs such as attach rates, services, warranties and mobile solutions.An important tool from my arsenal that was often used was being multilingual in a in a multicultural resort town such as Queenstown, we would often get many clients that didn't have a good command of the english language, so being speaking 4 languages definitely helped with being able to serve more clients and landing more sales.I'm always hungry for more so I was often selected to assist with the Commercial team to close some sales, joining the Tech Solutions team on some house calls and some in store repairs as well as being selected to participate in special out of town company events.

Part time position taken on as a Sales Position wasn't available at the time.This role was officially as a Customer Service Representative, but it was a varied role where I attended to any area that needed attention. During this time I served in Appliance Deliveries, Customer Service, Store room duties, Tech Solution calls, as well as some sales.

Shareholder and Manager of the home of Gourmet Gelato and Chocolate in Browns Bay, Auckland.As the Manager I was primarily involved in all the compliance work with starting the shop, Project Managing the renovation of the premisses, and all day to day administrative operations of the business.I was primarily responisble for maintaining the front of house as well as Wholesale sales, but was very hands on after hours in the creation of new recipes and Gourmet chocolate production.

Part time (after school and weekend work), I was hired for the role of Customer Service Representative where I normally worked 1-2 days after school as well as a full day on Saturdays. I would also work full time during school holidays.On this role I was responsible for manning the tills to finalize sale transactions, answer customer queries and tidying up/cleaning a specific section of the store.Even though my role wasn't for sales, I was always very interested in selling and would often be provided the opportunity to sell when all sales people were busy, towards the last few months of my employment once I had finished High School I was promoted to Sales where I worked full time selling consumer electronics and appliances as well as some assistance to the Tech Solutions department where I did some network installs as well as computer repairs.