Andrea L. Duarte Email & Phone Number

West Palm Beach, Florida Area

• Answer incoming telephone calls.
• Troubleshoot and resolve client questions, comments, and concerns.
• Customize insurance policies to suit each individual and household risk/s. Establish payment methods.
• Meet monthly target sales goals.

West Palm Beach, Florida Area

• Day-to-day management of all current accounts.
• Troubleshoot and resolve client questions, comments, and concerns; escalate if necessary.
• Identify and cultivate new prospects.
• Develop custom individual/company account Policy Reviews.
• Meet monthly target sales goals.

• Analyze and make all, upon request, policy changes.
• Troubleshoot and resolve client questions, comments, and concerns; escalate if necessary.
• Customize insurance policies to suit each individual and household risk/s.
• Attend meetings and seminars to learn new products, services, skills, etc.

Hartford, Connecticut Area

• Sole developer of online store; launched in 2016.
• “Hands on” role in ensuring optimal customer service.
• Maximized efficiency by on-time completion and proper filing of all paperwork.
• Initiate changes for improvement of cost, inventory and budget control.

Torrington, CT

• Daily entry data input for payments received.
• Initiate collections proceedings against accounts past due.
• Analyze, manage customer account requests to ensure positive customer service.

Hartford, Connecticut Area

• Dietary Aide -
• Accommodate, serve all resident’s meals based on specific dietary needs.
• Wash and disinfect dinnerware after all meals including snack time.
• Consistently maintain notable levels of cleanliness, storage, and sanitation of all food. Administrative Assistant -
• Full responsibility of screening all incoming telephone calls and faxes.
• Organization of evening medical tasks.

Newington, CT

• Promptly respond to all customer/account general inquires via telephone and/or e-mail.
• Maintain up-to-date knowledge of new incoming inventory, account changes, and policy protocol.
• Process daily residential and commercial janitorial orders.
• Developed and execute office improvement plans.
• Sole responsibility in preparation and completion of commercial/State of Connecticut Janitorial Bids.

High School, Latin Language And Literature

Activities and Societies: Animal WelfareStudied the Latin language for 4 years. 2+ years involvement with after school program: Animal.

General Studies