• Answer incoming telephone calls. • Troubleshoot and resolve client questions, comments, and concerns. • Customize insurance policies to suit each individual and household risk/s. Establish payment methods.• Meet monthly target sales goals.

• Day-to-day management of all current accounts.• Troubleshoot and resolve client questions, comments, and concerns; escalate if necessary. • Identify and cultivate new prospects.• Develop custom individual/company account Policy Reviews. • Meet monthly target sales goals.

• Analyze and make all, upon request, policy changes.• Troubleshoot and resolve client questions, comments, and concerns; escalate if necessary. • Customize insurance policies to suit each individual and household risk/s. • Attend meetings and seminars to learn new products, services, skills, etc.

• Sole developer of online store; launched in 2016.• “Hands on” role in ensuring optimal customer service. • Maximized efficiency by on-time completion and proper filing of all paperwork. • Initiate changes for improvement of cost, inventory and budget control.

• Daily entry data input for payments received. • Initiate collections proceedings against accounts past due. • Analyze, manage customer account requests to ensure positive customer service.

Dietary Aide - • Accommodate, serve all resident’s meals based on specific dietary needs.• Wash and disinfect dinnerware after all meals including snack time. • Consistently maintain notable levels of cleanliness, storage, and sanitation of all food. Administrative Assistant - • Full responsibility of screening all incoming telephone calls and faxes. • Organization of evening medical tasks.

• Promptly respond to all customer/account general inquires via telephone and/or e-mail. • Maintain up-to-date knowledge of new incoming inventory, account changes, and policy protocol. • Process daily residential and commercial janitorial orders. • Developed and execute office improvement plans.• Sole responsibility in preparation and completion of commercial/State of Connecticut Janitorial Bids.