Aloysius Tay Email & Phone Number

Singapore

Singapore

- Awarded MVP, APAC in 2021- Oversee a portfolio of more than 200 accounts across South East Asia- Strengthening Business Model through Strategies, Dependable product delivery and Trustworthy Relationships.

Singapore

- Managed the key accounts for the Commodities and Energy division and held one of the biggest portfolio of clients across asset classes.- Development and execution of strategic roadmap to drive business growth andensuring retention and renewal as well as upsell and retention.

Singapore

- Enhancement of client experience, build relationships and communities with clients by understanding and fulfilling business needs.- Development and execution of strategies to drive business growth and ensuring customer satisfaction.- Utilize knowledge of business and workflows to determine and position relevant solutions to better serve clients and act as a trusted adviser of information and knowledge.

Singapore

- Awarded Global Outstanding Performer Award in 2014.- Awarded Morningstar Scholarship Award in 2014.- Positioned Morningstar as a strong market data solution provider to multinational oil companies, trading companies and banks.- Responsible for the development of large strategic accounts in Asia by ensuring high rates of renewal and conversions.- Devised marketing and networking strategies, such as sponsored industry related events.Established strong relationships with strategic partners, including Platts, Argus and OPIS.Product Specialist: January 2010 - September 2011Promoted to the role of Client Relationship Manager in September 2011.Established the Singapore Office of Morningstar Commodity Data.Assessed clients’ needs and provide accurate diagnosis and timely rectification of user faults.Developed bespoke training programs and conducted workshops.

Singapore

- Awarded the IBM IT Delivery Service Award in 2009.- Provide remote resolution for client's applications.- Provide support for customers via telephone, email and online tickets globally.- Resolve or escalate queries according to established procedures.- GOLD Agent role - support for VIP customers.- Developed IBM helpdesk training system and served as mentor to new helpdesk agents.

Singapore

- Developed an administrative system managing CMB technology’s assets.- Coordinated Production Server Migration Project involving 13 application teams over the Asia Pacific region.- Managed production server and resolve any production issues.- Management of administrative and HR matters for over 100 Flexcube vendors residing in Citi office premises.- Management of Virtual tickets for Department Code in Virtual Tickets System to ensure uninterrupted operation.- Organizing committee for the QCE program (Quality Cohesion Event).