Alp E. Email & Phone Number

Los Angeles, California, United States

• Provide management and oversite of all IT related support and maintenance needs including providing hands-on support to staff, clients, stakeholders, and building vendors in timely resolution.
• Oversee user management using Azure Active Directory and RADIUS/802.1X authentication; Application package deployments using Microsoft Intune.
• Develop and maintain IT knowledgebase, inventories, and documentation through evaluation and creation of technical documents, contracts, SOPs, and RFPs.
• Configured and deployed DCIM, NMS, and DDI (DHCP, DNS and IPAM) solutions, while automating inventory and configuration management utilizing Python scripts.
• Collaborate with Corporate IT to ensure the understanding and compliance with industry best practices, while developing partnerships with vendors, and key suppliers and business partners.
• Design and implement campus network, virtualization of resources, install network devices, and configure L2/L3 protocols such as VLANs, VRRP/HSRP, LACP link aggregation, VSS deployments, IGPs (OSPF) and EGPs (BGP).

Mississauga, Ontario, Canada

• Directed multiple complex IT projects simultaneously, including the framework and deployment of new IT systems and services including staff training, ticket automation, vendor/contract management & assessments, and.
• Accurately organized and implemented IT resources and network devices; including all execution of orders, procurement, deployments, configuration, upgrades, warranties, and new office setups.
• Researched and distributed service knowledge of current and emerging technologies, application development, best practices measures.

Mississauga, Ontario, Canada

• Installed and inspect all data center equipment, cable systems, network infrastructure, internet services, WAP/Wi-Fi, and A/V.
• Established firewall systems and active/passive clusters with Watchguard and Palo Alto.
• Answered service tickets via email, phone or in-person using customer service software, and assisted in root cause analysis and troubleshooting.