Full P&L responsibility across 160+ assets and NOI in excess of $42M for company leading innovation in parking management, transportation services and facilities maintenance. Performed financial trend analysis, expense control, and revenue forecasting in effort to maintain profitability within assigned region. Created and executed regional operating plans and managed budgets more than $500M to ensure achievement of established goals. Led regional management teams and supplied training and development to as many as nine direct reports to ensure they possessed adequate knowledge for optimal performance. Led sales and marketing efforts, spearheaded market and competitive analysis, and forged professional relationships with new and existing clients to drive business growth. Collaborated with cross-functional stakeholders on multiple projects involving technology integration and implementation, new client on-boarding, and capital planning and funding. Generated leads, prospected, and delivered presentations to generate new business. Successfully negotiated contracts to close deals. ★ Recognized in National Parking Association’s 40 under 40 in 2018.★ Recipient of International Parking & Mobility Institute’s Award for New Sustainable Parking & Transportation Facilities Excellence in 2017.★ Honored as company’s Regional Manager of The Year in 2017. ★ Identified cutting-edge technologies and devised integration and roll out plans, resulting in company’s placement as industry leader.★ Transformed unprofitable facilities maintenance division to six figure profit in 90 days.★ Drove diversity and inclusion efforts to create a balanced and diverse senior leadership team.★ Led national charitable effort to raise $15,000 per year for the American Heart Association's Heart Walk.

As Senior Manager for Parking and Transportation Operations, I managed new parking property openings and client transitions, including training facility managers and providing policy/procedure guidance to staff. I analyzed internal operations and market conditions to identify trends, streamline processes, eliminate redundancies, and correct wasteful or unsafe practices. This included establishing process controls and documenting relevant information for senior leadership. I was constantly required to adapt to evolving customer transportation demands, managing solutions to meet their needs. ★ Analyzed status of ongoing contracts and renegotiated unfavorable terms, generating $130,000 in new ongoing revenue.★ Established clear succession-planning structure and developed two staff members for promotional opportunities.

Revenue loss prevention provides custom revenue reporting, targeted audit programs, parking space load and revenue optimization and implementing operational and revenue controls to ensure operations are running at peak performance.♦Investigative audit services into potential theft and revenue loss. ♦Analyzed existing operational factors to determine revenue potential in non-revenue operations.♦Provide functional design layouts and re-designs.

In concurrent roles, I analyzed operations for third-party parking, concierge, and errand services within healthcare, commercial, and university settings. I identified opportunities to refine efficiencies through automation and technology innovations. As Regional Manager, I led the daily operations at health care campuses, including hiring, training, scheduling, and mentoring staff. I also researched and developed best practices and shared them across entire organization. Introduced refined audit and revenue control procedures. Finally, I analyzed opportunities for cost control, minimizing delinquencies, and improving revenues within areas of responsibility. ★ Utilized industry best practices to implement comprehensive internal audit program, reducing revenue slippage by 20%. ★ Championed automated travel and entertainment (T&E) expense processing platform, reducing T&E spending by 22% and minimizing associated overhead labor. ★ Retained 100% of clients during major management transition by continually engaging them and meeting their ongoing needs. ★ Implemented best practices to control slippage, generating $275,000 in new ongoing revenues.

Manager of Audit and Compliance for Collections Call Center Operations