Alpana Devi Email & Phone Number

Bengaluru, Ka, In

India

Bengaluru, Karnataka, India

I work for strategic major accounts that have global presence. I build the strategic plan along with sales and pre-sales to grow the ARR and mitigate risks. I manage multiple verticals and most of the accounts are included in Forbes top 10 companies in India. I ensure the customers are aligned to their business objectives and help quantify the value achieved. I lead executive business reviews with C levels and Top executives to share about the adoption journey and to draw attention towards the engagements to build the partnership stronger. In a very short span of time, I was able to mitigate churn risks for multi Million accounts through my advocacy and by collaboratively working with internal teams towards the risk mitigation plan. My diversified proficiency in various domains helps me to understand the customer's pain areas from various aspects. I strive to position the best solution that will help my customers to realise value and mitigate pain points. I ensure the customer adopts the products optimally and they receive the ROI. I try my best to help my customers to articulate the value and to showcase risks so that we can work together to mitigate it with the strong partnership and that in turn helps in improving the brand value and to be future ready.

I managed APAC and India region for all strategic and high touch accounts. I was the first hire in the India region and worked towards building the CSM brand for the region. I led all major strategic accounts post sales and worked towards building relationship and product stickiness. Customers are obsessed to achieve quicker GTM (Go to market) and save revenue and I always strive to provide a comprehensive solution that helps the organisation to take an informed decision. My core competency is to grow ARR, Mitigate Risks and to retain accounts.-As an India CSM Leader, I worked closely with C levels and top executives to build a strong relationship and holistically manage multiple complex accounts. -I worked towards rationalising processes to increase the productivity of the internal teams.-Mentored peers to onboard them quickly to manage multiple APAC countries. -Participated in the interview process of different regional CSM to build a strong global team.-I am proficient in leading F2F conversations with top executives that helps draw their attention towards their goals and value received and that in turn helps to achieve long term success.- I build strong rapport with customers that helps to become a trusted advisor - I help my customers to digitally transform and to be future ready.

India

I worked for multiple fortune 500 strategic US accounts and worked towards growing the account and maintaining a good overall health of the engagement. I work towards transforming the customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset with strong customer advocacy and collaborate with sales and pre sales to ensure the customer achieves the value based on the defined goals and objectives that was discussed during the sales cycle. I deliver executive reviews to highlight the consumption of the products and value received. I worked towards Customer retention, ARR growth and managing the relationship positively by increasing the stickiness.

India

As a BRM for global regions, I worked closely with account executives and customers to increase NPS scores. Find the area's opportunity to help promote NPS and work with internal teams for improvements.As an Account Transition 20K Auditor, I used to audit all new/transitioned accounts in different phases and check if the accounts are transitioned as per the 20K requirements. If there is any gap then those are highlighted to India Head (VP) along with all stakeholders and nudge them to work on a mitigation plan.

Bangalore

Worked for a renowned American bank for US and EMEA region and headed multiple IT infrastructure related projects. Was leading a team of Project consultants and was responsible for their activities. Project risk Identification, Conflict management, stakeholder management, vendor management were the key aspects of this role. Guided and mentored the aligned resources and managed project related escalations.

Bangalore

Managed and led the monitoring team for US and APAC region.Designed and deployed the process based on the needs of the customer aligned with industry best practices and its business. Participated in the hiring of the team and led the pilot team for Singapore and set the benchmark for future engagements. Achievements:• Designed and implemented templates in Remedy for Service Desk for standard/frequent issue generators to save time and increase productivity• Designed and published online dashboard for the engagement for hassle free reporting• Designed and implemented Major Incident management process and VIP support process and implemented the same

Chennai

Account - Microsoft Technology- windows XP and Vista

Bachelor Of Engineering - Be, Computer Science

Advanced Strategic Management

10 & 12Th