Senior Customer Success Manager (Apac)
Current
Nov 2024 - Present
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Alpana Devi Email & Phone Number
Customer Success Manager || Software Development || Cyber Security || Product || Strategic Account Management
at
Redis
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager || Software Development || Cyber Security || Product || Strategic Account Management
Location
Bengaluru, Karnataka, India
Who is Alpana Devi? Overview
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Quick answer
Alpana Devi is listed as Customer Success Manager || Software Development || Cyber Security || Product || Strategic Account Management at Redis, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Alpana Devi.
Alpana Devi previously worked as Senior Customer Success Manager (APAC) at Redis and Senior Field Customer Success Manager - India at Zscaler. Alpana Devi holds Bachelor Of Engineering - Be, Computer Science from North-Eastern Hill University.
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Redis
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Profile bio
About Alpana Devi
With over 18+ years of leadership experience for global regions in SaaS industry, Cyber security,Services industry and product development.She has also led teams and managed top Fortune 500 customers with proven track records.Her core competency is in Account Management,Customer success,Strategic management and People/stakeholder Management. She is a strong post sales leader who has successfully partnered with leadership to build strong CS teams along with enabling them in CS processes, Customer Advocacy, C-Level Consulting,Growth mindset to drive increase in ARR and customer retention.
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8 roles
Alpana Devi work experience
A career timeline built from the work history available for this profile.
Senior Field Customer Success Manager - India
I work for strategic major accounts that have global presence. I build the strategic plan along with sales and pre-sales to grow the ARR and mitigate risks. I manage multiple verticals and most of the accounts are included in Forbes top 10 companies in India. I ensure the customers are aligned to their business objectives and help quantify the value.
Jul 2023 - Nov 2024
Senior Customer Success Manager
I managed APAC and India region for all strategic and high touch accounts. I was the first hire in the India region and worked towards building the CSM brand for the region. I led all major strategic accounts post sales and worked towards building relationship and product stickiness. Customers are obsessed to achieve quicker GTM (Go to market) and save.
Apr 2021 - Jul 2023
Client Services Manager
I worked for multiple fortune 500 strategic US accounts and worked towards growing the account and maintaining a good overall health of the engagement. I work towards transforming the customer engagement from a traditional ‘reactive’ to a ‘proactive’ mindset with strong customer advocacy and collaborate with sales and pre sales to ensure the customer.
Sep 2017 - Apr 2021
Service Delivery Excellence Consultant ( Business Relationship Manager And Internal Auditor)
As a BRM for global regions, I worked closely with account executives and customers to increase NPS scores. Find the area's opportunity to help promote NPS and work with internal teams for improvements.As an Account Transition 20K Auditor, I used to audit all new/transitioned accounts in different phases and check if the accounts are transitioned as per.
Apr 2017 - Aug 2017
Project Consultant ( Assistant Manager)
Worked for a renowned American bank for US and EMEA region and headed multiple IT infrastructure related projects. Was leading a team of Project consultants and was responsible for their activities. Project risk Identification, Conflict management, stakeholder management, vendor management were the key aspects of this role. Guided and mentored the aligned.
Feb 2011 - Mar 2017
It Specialist ( Lead )
- Managed and led the monitoring team for US and APAC region.Designed and deployed the process based on the needs of the customer aligned with industry best practices and its business. Participated in the hiring of the.
- Designed and implemented templates in Remedy for Service Desk for standard/frequent issue generators to save time and increase productivity
- Designed and published online dashboard for the engagement for hassle free reporting
- Designed and implemented Major Incident management process and VIP support process and implemented the same
Feb 2008 - Feb 2011
Sr Technical Support Executive
Account - Microsoft Technology- windows XP and Vista
Aug 2006 - Dec 2007
3 education records
Alpana Devi education
Bachelor Of Engineering - Be, Computer Science
Advanced Strategic Management
10 & 12Th
FAQ
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Quick answers generated from the profile data available on this page.
What company does Alpana Devi work for?
Alpana Devi works for Redis.
What is Alpana Devi's role at Redis?
Alpana Devi is listed as Customer Success Manager || Software Development || Cyber Security || Product || Strategic Account Management at Redis.
Where is Alpana Devi based?
Alpana Devi is based in Bengaluru, Karnataka, India while working with Redis.
What companies has Alpana Devi worked for?
Alpana Devi has worked for Redis, Zscaler, Outsystems, Akamai Technologies, and Dxc Technology.
How can I contact Alpana Devi?
You can use AeroLeads to view verified contact signals for Alpana Devi at Redis, including work email, phone, and LinkedIn data when available.
What schools did Alpana Devi attend?
Alpana Devi holds Bachelor Of Engineering - Be, Computer Science from North-Eastern Hill University.
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