• Liaison with leadership to develop internal communications strategies and plans for significant organizational decisions and programs• Provide confidential advice and guidance to leadership related to staff engagement, internal communication and organizational culture• Develop materials, messaging, tools, trainings and other collateral to enable and empower staff to act as positive ambassadors for the organization and disseminate messages clearly and consistently• Devise strategies and tools for creating and maintaining a welcoming, inclusive, diverse and collegial environment for all staff and for creating a positive work experience for all staff• Contribute to new staff onboarding/orientation • Create and maintain standard operating procedures for internal communication• Develop and manage initiatives to foster staff engagement and collaboration, including in organizational decision-making• Create staff training protocols and materials related to communications; working with other teams to develop materials and products to help train staff on critical technology platforms and tools

• Led monthly giving program, growing from 100 monthly donors to 3500 in a short time span• Handled all phone and written communications with monthly donors• Draft communications to donors and potential donors• Proofread and edit documents to be sent to major funders• Manage in-house telefundraising program; create targeted lists of donors to contact• Oversee continual efforts to recruit more monthly donors and to perfect donors’ experience• Researched foundations and donor prospects

• Secured meeting space and ordered lunch for small meetings• Assisted with research for executive director and staff members• Drafted and edited letters for executive director• Assisted callers who had been victims of consumer fraud

2004 – 2006 Executive Administrative Assistant/Proofreading Manager• Supervised a staff of two to six proofreaders• Digitized and enhanced analog audio recordings in preparation for transcription• Created guidelines and standard operating procedures used in proofreading and transcription training• Served as liaison with clients to confirm all requests for company services, as well as correct any problems with finished transcripts.• Maintained current inventory of audio recording equipment assigned to company staff2002 – 2004 Court Reporter• Recorded trials, depositions, administrative hearings and meetings in both analog and digital audio formats• Proofread completed transcripts for typographical and grammatical errors• Assisted in the training of new personnel• Wrote summaries of transcripts for clients