City Dispatch Specialist
Develop and maintain a professional but feiendly relationship with each driver in order to ensure his/her needs are being met by the company.Communicate timely and effectively with customers to ensure a high level of service.Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.Review all phone and email pick up requests, and process and distribute according to a terminal procedure.Responsible for timely and… Show more Develop and maintain a professional but feiendly relationship with each driver in order to ensure his/her needs are being met by the company.Communicate timely and effectively with customers to ensure a high level of service.Maximize driver availability to fully utilize equipment in order to provide maximum revenue and profitability.Review all phone and email pick up requests, and process and distribute according to a terminal procedure.Responsible for timely and efficient movement of loaded trucks carrying various products.Enter load information into company system and prepare delivery memos for each load.Provide documentation and communicate to drivers all pertinent information for a scheduled load(s).Review dispatch sheet, schedule loads/driver assignments to ensure all loads are dispatched and assigned truck drivers to scheduled jobs.Monitor and update drivers' progress throughout the shift and update company systems by actualizing the events.Provided drivers with as much detail needed to arrive at the location and complete the job in a safe yet timely manner.Provided drivers with maps, directions, and contact information to get to the location on time.Processed and priced field tickets as well as review driver logs for discrepancies.Reviewed Pre/Post-trip inspection sheets and keep a detailed record of trucks that are in the shop.Communicated with drivers in the field via company software and telephone for status, eta, and a number of loads Show less