Responsible for Operations across Eastern Growth Markets (Turkey, Saudi and ME Countries), driving standardization, implementing consistent and simple processes, leading technical operations and training excellence, with linkage to the Global Services team. Promotes and enables a “one team” culture to drive achievement of GEHC EGM business metrics, including but not limited to: Customer satisfaction, service excellence, field metric rigor, compliance, financial commitments, Variable Cost… Show more Responsible for Operations across Eastern Growth Markets (Turkey, Saudi and ME Countries), driving standardization, implementing consistent and simple processes, leading technical operations and training excellence, with linkage to the Global Services team. Promotes and enables a “one team” culture to drive achievement of GEHC EGM business metrics, including but not limited to: Customer satisfaction, service excellence, field metric rigor, compliance, financial commitments, Variable Cost Productivity (VCP) and support growth. Show less

Services General Manager for Turkey & Iran ;• Provide strategic leadership on deployment and support strategies, trainingrequirements and execution and utilization of resources.• Establish, lead and develop a world-class services organization & function.• With Service Delivery team, drive and develop operational and financial growth initiatives andtargets, cost control measures and process improvements.• Define and drive overall customer satisfaction indicators and… Show more Services General Manager for Turkey & Iran ;• Provide strategic leadership on deployment and support strategies, trainingrequirements and execution and utilization of resources.• Establish, lead and develop a world-class services organization & function.• With Service Delivery team, drive and develop operational and financial growth initiatives andtargets, cost control measures and process improvements.• Define and drive overall customer satisfaction indicators and levels.• Simplify and standardize processes and approaches across region.• Develop metrics on field service profitability and resource models to maximize productivity. Leadand develop infrastructure/backroom in support of technical requirements. Own VCP processes &targets for business.• Provide leadership for Simplification and Lean/Six Sigma initiatives.• Continue evolution and standardization of the operations function in Service. Connect across theZones and Global Service to drive key initiatives and ensure consistency. Show less

Manage complex customer area through leadership and development of team (field engineers, installation field engineers, installation specialists, project managers, clinical apps specialists..). Create an environment to achieve ultimate customer loyalty. The Operations Director is accountable for the Services P&L, the Customer projects execution and the operational financial targets in the Turkey & IranKey Responsibilities/essential functions include: 1. Responsible… Show more Manage complex customer area through leadership and development of team (field engineers, installation field engineers, installation specialists, project managers, clinical apps specialists..). Create an environment to achieve ultimate customer loyalty. The Operations Director is accountable for the Services P&L, the Customer projects execution and the operational financial targets in the Turkey & IranKey Responsibilities/essential functions include: 1. Responsible for all customer projects activities - both direct and via Channel partners - for all Healthcare businesses including Diagnostic Imaging, Ultrasound , Life Care Solutions- Clinical Devices.2. Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development 3. Drives Services P&L to deliver profitable growth and enable business growth aligned with regional strategy4. Owns services operational processes: Corrective jobs, PM completion, recalls, Installations. Leads and cultivates a culture of company values and integrity 5. Develops strong customer relationships and serves as the interface for the customer from Order through life cycle of the products for projects and service related activities 6. Proactively identifies customer needs and develops and implements customer specific solutions.7. Manages an Operations team including, but not restricted to, Field Engineers, Services Leaders, Installation specialists, Clinical apps specialists and other functions, driving service delivery and customer projects execution excellence which continuously surpasses customer expectations and deliver productivity.8. Leverages internal relationships to enhance business performance and customer experiences. Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures. 9. Drives change initiatives as required to improve efficiency and execute on business commitments Show less

Manage Services business at the zone level through leadership and development of team (product team managers, technical service engineers, field engineers, etc.).Provide leadership in setting and achieving assigned goals in the profitable installation,maintenance and repair of products and the growth of the service contract base. Ensurethat each operating plan for combined services products is achieved.Responsibilities :1. Accountable for positive leadership of direct… Show more Manage Services business at the zone level through leadership and development of team (product team managers, technical service engineers, field engineers, etc.).Provide leadership in setting and achieving assigned goals in the profitable installation,maintenance and repair of products and the growth of the service contract base. Ensurethat each operating plan for combined services products is achieved.Responsibilities :1. Accountable for positive leadership of direct reports to include ongoing direction, coaching, andcareer development. 2. Is responsible for achievement of the Operating Plans (OP revenues andOM), receivable, past dues, optimising resources & manpower deployment to achieve OP &productivity targets for all business segments. 3. Owns operational processes (PM completion,Overtime management, NCR, FE Tool utilization) 4. Leads and cultivates company cultureand integrity. 5. Develops strong customer relationships and serves as the interface betweencustomer and company. 6. Proactively identifies customer needs, develops and implements customer specific solutions. 7. Leads service delivery, which continuously meets customer expectations. 8.Leverage internal relationships to enhance business performance and customer experiences. 9.Promotes a safe working environment and ensures compliance with applicable EHS policies and procedures. 10. Drives change initiatives as required to improve efficiencies and execute on business commitments. Show less

Responsibility for developing and implementing global processes to manage incoming customer and FE calls & needs. Interact with the global telecom team to ensure consistency in infrastructure and optimization of technology.Key Responsibilities/essential functions include: Drive best practice sharing between the P&L businesses.Lead and provide support expansion of the team's capabilities and processes.Develop and implement global processes to manage incoming customer and FE calls and… Show more Responsibility for developing and implementing global processes to manage incoming customer and FE calls & needs. Interact with the global telecom team to ensure consistency in infrastructure and optimization of technology.Key Responsibilities/essential functions include: Drive best practice sharing between the P&L businesses.Lead and provide support expansion of the team's capabilities and processes.Develop and implement global processes to manage incoming customer and FE calls and needs. Interact with the global telecom team to ensure consistency in infrastructure and optimization of technology.Ensure the implementation of remote tools to drive a world-class customer service experience.Develop and implement consistent global metrics to drive optimum performance including clear definitions for answer rate, abandon rate, remote fix %, remote assist %, call volume measurements and utilization rates of remote (broadband) connected systems. Show less

• Technical :o Provide technical first line response to customers’ breakdowns o Ensure all remote support are available for customer satisfactiono Maintain and develop the Problem Solution Data Baseo Manage remote proactive services for specific productso Provide a back-up solution for any level II escalationso Maintain high level of technical skills on current products and diagnostics tools• Organizationalo Manage hub staffing and live transfers to remote… Show more • Technical :o Provide technical first line response to customers’ breakdowns o Ensure all remote support are available for customer satisfactiono Maintain and develop the Problem Solution Data Baseo Manage remote proactive services for specific productso Provide a back-up solution for any level II escalationso Maintain high level of technical skills on current products and diagnostics tools• Organizationalo Manage hub staffing and live transfers to remote engineerso Support the service center on daily job management and FE dispatch optimizationo Promote remote skills and usage of remote tool in the fieldo Drive connectivity in the Installed Base and proactively advocate remote activities within the customers and peers.o Responsibly complete all administration tasks in timely and complete manner.• Customer skills : o Daily interface with radiographers and technicians on equipment status issues.o Ensure customer communication on critical jobso Participate as active member of Local Customer Teams as appropriate Show less

Responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.My title in GE has not been changed over the years, since the company was very small and HR activity was very limited in the country. However, my responsibilities were always more than an FSE. I was selling service contracts, tracking the invoices and cash, leading the other engineers to meet the business results. I also leaded lots of projects… Show more Responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.My title in GE has not been changed over the years, since the company was very small and HR activity was very limited in the country. However, my responsibilities were always more than an FSE. I was selling service contracts, tracking the invoices and cash, leading the other engineers to meet the business results. I also leaded lots of projects including train to trainee programs and Accessories business development.My main responsibilities were ;Basic troubleshooting, installation, maintenance and service repair needs on CT & MR• Completing Preventative Maintenance and Field Modification Instructions. •Ordering and managing repair parts cycle times. • Keeping up to date on administrativeresponsibilities such as maintaining customer service logs and internal service records in a timelymanner. • Maintaining daily communications with customers to ensure resolution and properfollow-up, leading to customer satisfaction. • Maintaining tools and test equipment properly andensuring they are calibrated. • Meeting Health and Human Services, Environment Health andSafety and/or other applicable regulatory requirements. • Managing vendors’ service deliveryprocesses in compliance with company policies. • Utilizing the escalation process to resolvecustomer service delivery issues and conducting root cause analysis that will lead to effectiveproblem solving. • Participating in sales opportunities such as contract renewals and assist withpromoting and implementing revenue programs. • Working as a member of the local team toprovide efficient service delivery to all accounts within assigned area. • May include training ofclinical staff on designated equipment. Show less