Alper Karaca Email & Phone Number

İstanbul, Türkiye

Managed the Operations Team comprising 37 members and the Customer Relations Team consisting of 3 members.- Achieved a notable 30% expansion in the customer base and 40% revenue increase through the strategic acquisition of new accounts within the FMCG and retail sectors.- Directed and coordinated all logistical operations strategies on Rapid Geographic Expansion initiative by enhancing service coverage from 14 to all 81 provinces of Turkey.- Implemented cost saving initiatives by optimizing delivery schedules, resulting 10% reduction in total man-hour/employee costs. Additionally, conducted comprehensive analysis on suppliers and service providers' costs, achieving 25% decrease through the seamless integration of new suppliers.- Orchestrated the project leaders on the Omsan Digital Transformation Project and took ownership of the in-house developed ERP software's digital transformation part, ensuring data integrity throughout sales, order, delivery, and billing processes, while also visualizing customer variables on reporting dashboards.

- Enhanced customer relations through robust interpersonal connections, conducting regular update meetings with the customers.- Implemented a systematic approach to track and address customer complaints, enhancing reporting accuracy and detailed and conducted employee training sessions to elevate data quality standards.- Calculated budgetary requirements for new tools, software and services, collaborating closely with the finance department to prepare comprehensive yearly plans.

Tuzla

- Orchestrated delivery services for the brands such as Adidas, Ariston and Koton, representing 40% of the total company revenue.- Demonstrated proficiency in leveraging Omsan's Transportation Management System (TMS) and Warehouse Management System (WMS) solutions by tracking and reporting performance indicators, trends and variances.

- Managed delivery services for multinational customers across diverse industries, including Ikea, H&M and Novartis.- Oversaw the Profit and Loss (P&L) analysis of 21 cross-docking stations, providing regular financial updates to the management team.- Expertly navigated DHL’s Transportation Management System (TMS) and Warehouse Management System (WMS) solutions, leading data integration projects for various customers.