• Managing three departments (Quality, Packaging and Environment) of 150 staff. Developing, implementing and managing processes to ensure products meet the quality standards of the daily production of 8 million bottles on 17 production lines.• Taking leadership on the investigation and resolution of customer complaints. Review customer complaints with appropriate department to ensure corrective action measures are applied to prevent reoccurrence.• Supervising all customer audits, reporting findings and implementing corrective action plans.• Playing a leading role in creating system improvements resulting in overall increases in product quality. Develop and implement Lean Six Sigma and Kaizen activities in the plant.• Responsible for implementation of and continued compliance with ISO 9001 Quality System, FSSC22000 Food Safety and 14001 Environmental Management systems.• Managing packaging department, improving packaging standards, supplying all packaging materials, incoming quality control checks, auditing and improving suppliers.

• Liaising with customers to meet quality requirements and providing necessary technical support • Investigating customer complaints, determining the root cause of problem. Reviewing customer complaints with appropriate plant department to assure corrective action measures are applied to prevent reoccurrence.• Carrying out scheduled customer visits, training customers about glass production and quality checks. • Investigating customer filling lines, reporting and counselling about improvement areas• Training all departments at plant about customer filling lines and processes. Raising awareness of customer expectations

Responsible for production of glass containers at four lines with high efficiency. Organizing, planning and commissioning production lines and job changes. Writing reports and job cards for each job. Training personnel on production processes, Quality Management Systems and Health and Safety.

• Responsible for maintenance of glass container production machines. • Organizing, planning job changes and planned maintenance activities at production machines. Responsible for reducing breakdown times. • Training personnel on Total Productive Maintenance, Quality Management Systems and Health and Safety.

Designed and drew part and mould technical drawings. Responsible for all technical correspondence with customers. Managed new projects (preparing project sheets, feasibility evaluations, planning manufacturing processes). Purchased, checked and approved new pressing machines in overseas locations. Delivered presentations on powder metallurgy to engineers and interdepartmental colleagues.

Responsible for production of elevator landing and car doors. Organized and planned production lines. Purchased all raw materials. Liaised with suppliers and trained and supervised staff.