Alper Büyükbaş Email & Phone Number

Turkey

Istanbul, Turkey

Responsibility & Scale:Establish the project plan baseline : define project scope, secure the necessary resources and plans and monitor all activitiesDrive project execution: track project activities, monitor and handle changes, conflicts and critical issuesHandle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer eventsHandle project finance: ensure financial system monitoringDevelop the business: participate to contract preparation and to pre-sales meetingDevelop the PM discipline: simplify processes, methods and tools with creative ideasAchievements:Managing large & complex transition & transformation projects with focus on consultative and focused approach targeting growth and margin improvement and supporting Key Account Managers with telecom and services expertise.Managing large teams in multicultural environment with off-shore/on-site delivery modelSupporting regional IMS/VoLTE /MS deals/projects, Expertise on both Waterfall and Agile project management methodologyBeing an active driver role on Agile transformation of Application Development & Maintenance organization , Coach / support the Product Owners , Scrum Masters , Team Members during and after the agile transformation

Istanbul, Turkey

Customer & Project OverviewTurkcell, Vodafone , Turk Telecom , Global BilgiWeb based E2E CRM & BPM application ntegrating with 30+ external systems.Responsibility & ScaleCreating high-level product specifications and design documents.Providing the development team with architectural blueprints to follow.Guiding and assisting the development team throughout the process.Troubleshooting and resolving issues with coding or design.Ensuring that the team adhere to development schedules and deadlines.Presenting regular progress reports and setting goals.Collaborating with various stakeholders to determine software requirements.Plan & Drive acceptance testing the final product to ensure it is completely functional and meets requirements.Updating software solutions as required.Increase the team agility and productivity with metrics, reports and having planned product and sprint backlog by using JIRA and Trello.Prepare high-level solution architecture for customers and low-level solution architecture for development teams to develop, implement projects correctly and decrease misunderstandings. AchievementsE2E Business responsible from sales to successfully deploymentAssociated with Project Manager Role for several successful deliveryGained an expertise on leading a development & support team under SLA contract.Decreased problem rates above %99, reached nearly %0 defects and penaltiesGot above %85 customer satisfactionExpertise on (BSS/OSS domains).TMForum standards, SID, eTOM framework.Service & Object oriented software architecture, Adopting a proactive approach towards risk identification and monitoring;Defining, monitoring and improving KPIs;Key experience in building & managing operations in SLA driven environment. High customer satisfaction on most of projectsAdaptability and ability to work under pressure

Istanbul, Turkey

Customer & Project OverviewSuperonline,TurkcellWorked a team member on a the large scale transformation project of SUPERONLINE (1M Subscriber ,50+ external system Integration).Responsibility & ScaleAnalyzing, Designing & Developing Billing and Provisioning System APIs,Database Migrations , Designed & Implemented several of Integration API for external systems Catalog Management ,Order Management AchievementsExpertise on TMForum standards, SID, eTOM framework.Expertise on CRM , BSS/OSS domainTelco Business knowledgeHigh customer satisfaction on most of projectsAdaptability and ability to work under pressureGained deeper know-how on SDLCAnalyzed, designed, and developed local CRM development platform in TurkeyExpertise on Collaboration via working with in a large-scale teams(30+ team members)CRM , BPM , Call Center ,IP Core Network, IMS Network knowhow

Istanbul, Turkey

Customer & Project OverviewSeveral Development Projects in Industry & Society Group Deloitte, Tüyap, Brisa, Beyaz Filo, Coca Cola, Koc Net, Vodafone, Turkcell, SuperonlineMarketing, CRM, PRM, Charging, Billing, Accounting, Contract Management Responsibility & ScaleAnalyzing, Designing, Developing in a wide variety of enterprise applications ERP,CRM, BPM, IVR and Call Center applications, Billing and Provisioning Systems.Database Migrations , Integration to 50+client systemsAchievementsAnalyzed, designed, and developed first local CRM development platform in TurkeyGained deeper know-how on C#, ASP.NET, Sql Server, Ajax, XML, MVC ,SOA ,OOA, Web Services ,Web ApplicationsExpertise on object oriented architecture & designExpertise on service oriented architecture & designExpertise on CRM , BSS/OSS domainExpertise on Collaboration via working with in a large scale team(30+ team member)High customer satisfaction on most of projects

Ankara, Turkey

HIS (Hospital Information System) ,LIS (Labarotory Information System) ,SOA

Mebs Ankara

Military Obligation