Business Analyst & Project Manager
• Played a key role in the initiation, planning, and execution related to the SDLC process of projects.• Developed project plans using Gantt chart tools and coordinated with stakeholders.• Enriched PRDs and project plans with work breakdown structure.• Acted as a bridge between technical and business unit stakeholders, facilitating alignment on project requests.• Participated in release planning activities, ensuring timely delivery to beta and public users.• Wrote test cases for PRD requirements and conducted manual test activities.• Managed new feature requests and application bugs from public customers, maintaining high customer satisfaction via the Kanban board.• Created a Jira workflow for the orderly processing of new requests and PRDs, gaining satisfaction from the business unit and senior management.• Involved in numerous B2B, B2C, and DWH projects.• Organized project alignment meetings between stakeholders, sharing meeting notes and action items to enhance project performance.