Alper Tunç Email & Phone Number

Maslak, İstanbul, Tr

Manages the software development, product management and system administration teams. Defines the vision and strategy to achieve a highly available and secure technology infrastructure. Represents technology operations at board level.Manages the microservices and cloud transformation of e-commerce software infrastructure. Manages the life cycles of e-commerce and all supporting products. Manages the setup and operation of all the networks and components in headquarters, warehouses, stores, vehicles and automats.Manages the performance and cost of technology operations. Manages the cultural, procedural, and infrastructural transformation of data protection and security. Manages stakeholder relations.Directly manages the technology related recruitment activities in close communication with human resources.

İstanbul, Tr

London, Gb

Being a startup CTO orchestrated product and software development activities to develop a virtual event platform MVP. Led the software development lifecycle by guiding technology selection, architecture decisions, activity planning and project management. Assisted product team on feature prioritization, business analysis, user experience and interface design.Defined and designed the agile working environment on Atlassian family of tools including Jira, Confluence and Bitbucket.Managed the development of microservices based backend APIs using .NET 6 and the frontend in the form of a single page application using React.Managed the design of a scalable and highly available infrastructure on Amazon Web Services (AWS). The topology included Identity Server4, Ocelot, AWS EKS, AWS RDS for PostgreSQL, RabbitMQ, Managed MongoDB, ElastiCache for Redis, AWS S3 and Hangfire. New Relic is used for application performance monitoring. SonarCloud and Snyk are used for code quality scanning.Managed the real time communication (WebRTC) technology research and development activities with service providers including AWS Chime, Jitsi, Vonage, Agora, Mux, Ant Media and Red5 Pro, video broadcast service providers including AWS IVS, AWS Cloudfront, Wowza, Akamai, Cloudflare, Limelight and Harmonic, broadcast enhancement providers including Restream, be.live, easylive.io and Singular.Managed a team of 20 with 5 direct reports. Directly managed recruitment activities to build a team of 45 professionals by the end of 2022.

Led and managed the establishment of Ofix spin-off IT solutions company, Hipposoft. Managed an annual budget of 2 mio USD. Operated, maintained, and managed all information technology infrastructure components and provides software development services for Mimar Holding group companies. Defined and led the digital transformation strategy for all group companies in collaboration with the executive management team.Managed IT support activities including group network management & security, firewalls, management & maintenance of application servers, file servers, VoIP gateway, hardware & software inventory and Office 365 accounts for group companies and corporate customers of Ofix. Managed the implementation of KVKK (GDPR) compliancy requirements for group companies. Managed on-site R&D application process with Ministry of Industry and Technology.Unified the network infrastructure with MPLS providing direct connectivity between group companies and locations. Transformed from analog to IP telephone switchboard and unified the group directories. Transferred from analog to digital fax service. Unified and migrated the group companies to Azure Active Directory and Office 365. Identified all the assets in the group and made assignments to employees. Unified all the server requirements in a single datacenter. Unified all the firewall requirements and provided role-based VPN access to group resources. Implemented 5651 legal logging requirements. Secured and unified the management of all domain name assets of group companies. Created a KVKK and 5651 compliant guest networks for all locations. Created a 7/24 IT hotline for technical support.Managed the development and maintenance of 3 projects including a human resources management SaaS project for Ofix, an offer, procurement, and production management project for YOO and arcoglobal, a computerized maintenance management project for Servis365.

İstanbul, Tr

Managed the end-to-end business analysis, development and maintenance of e-commerce software and technology infrastructure of ofix.com including store front, site administration, procurement, marketing, sales, customer relations, logistics and finance. Managed a team of 19 with 3 direct reports. Reported to the board.Designed and led the cloud transformation project for Ofix codenamed “v3”. The project consisted of rebuilding the (formerly monolithic) Ofix codebase completely from ground up in client service architecture. Having high availability and scalability as the primary objectives, the infrastructure is moved from on-premises to Microsoft’s Azure cloud. The Azure components are particularly picked from platform services (PaaS) to take full advantage of the cloud including management and cost efficiency.Built a full-strength IT team from scratch including project managers, business analysts, UI/UX designers, technical architects, frontend developers, backend developers, DBAs, DevOps and test engineers. Introduced agile software development, continuous integration/continuous deployment approach and improved collaboration culture.Actively participated in all phases of the v3 project including business analysis, customer interviews, requirements gathering, UI/UX design, data modelling, database design, components architecture design, frontend & backend software development, testing and deployment.Managed all local and international third-party relations, deals and correspondence with vendors, technology partners, service providers, outsource providers and freelancers.Initiated and managed the microservices transformation project for Ofix codenamed “v4”. The project was in the business analysis and UI design phase and would follow with the steps of UX design, frontend development, API design, DB design, cloud microservices architecture design and development of web portals and mobile applications.

Istanbul, Turkey, Tr

Designed, built and managed the Turkcell Innovation Platform (TIP) to promote employee involvement in corporate innovation processes. Coordinated 26 sponsored challenges and more than 2K ideas resulting in 7.5 mio TL positive effect on EBITDA and customer satisfaction.

Istanbul, Turkey, Tr

Participated in development of the Turkcell Product & Service Development Guide that adopts the “design thinking” philosophy. The project team was composed of experts from multiple disciplines and the project was leaded by the Accenture acquired design and innovation company Fjord from Finland.

Istanbul, Turkey, Tr

Designed, constructed and lead the customer insights laboratory of Turkcell called Yedinci His (7th Sense). Being the first company to employ an eye tracking device in its user experience evaluations the laboratory was globally unique. Won CEO award with this accomplishment.Initiated industry university collaboration to aid academic research activities with the technology of the Yedinci His. Out of this initiative, the co-created paper with Galatasaray University won the best paper award in HCI International conference in 2011. The research focused on “How to Improve User Experience in Mobile Social Networking: A User-Centered Study with Turkish Mobile Social Network Site Users”.

Istanbul, Turkey, Tr

Initiated and managed the RBT platform renewal project with an estimated budget of 4 mio USD and completed in 9 months coordinating multiple departments.Prepared RFP and managed the bidding for a digital music platform for Turkcell.Managed the location-based services (LBS) API development project to introduce location services to Turkcell partner network. Developed 3 new location-based products with partners including “track your kid” and “where is my colleague”.Managed the application store project for Turkcell (influenced by the hype created by Apple’s App Store). Planned, built and launched the Turkcell Application Store (uygulamadukkani.com).Planned and conducted Turkcell WAP chat services bidding which resulted in 4 new services.Planned and conducted Turkcell 3G Services contest.Launched several new products including first mobile jukebox (AquaBox), first mobile user-generated content (UGC) service (SoccerAddicts with partners Buongiorno & Digiturk), first Turkcell owned user generated content portal (turkcellimbenim.com), first SMS based flight information service, first group messaging service (SMS Groups with partner Done) and first live agent translation IVR service.Created a partner request workflow system and developed a solution to increase operational efficiency for partner relationship management (won CxO award).

Istanbul, Turkey, Tr

Managed the most valuable value-added service of Turkcell named ÇalarkenDinlet (ringback tone). The service allowed customers to customize their beep tune. Realized 16% higher revenue over annual target of 14 mio USD.Product management activities involved product roadmap management, product development, capacity planning, content management, sales channels management (web, wap, IVR), marketing, call center and sales team trainings. First affiliate business model, first corporate RBT and first customer named RBT are among global firsts of ringback tone service. Presented accomplishment in GSMA in Barcelona and won best content award in Fun Dial conference in Budapest.

Being responsible for entertainment segment, managed the life cycle of more than 10 mobile services with an accumulated monthly revenue of 2 mio TL. The product management activities included development, marketing, partner relations and technical operations.

Managed the development of IVR based NeBuÇalan song recognition service for Turkcell. The service is developed in partnership with Shazam.Managed the development of an SMS based campaign management system for Unilever. The tool is employed in sending customized birthday messages to 700K members of OMO women’s club.Managed the redesign and refactoring of World Club community portal for Superonline. The portal was once home of the biggest communities in Turkey with more than 750K users. It provided its user the ability to build a custom profile page similar to Myspace and add friends similar to Facebook.Managed the design and development of a browser-based quiz application for Global Bilgi (customer relations company of Turkcell). The software targeted call center agents and installed on intranet.Managed the design and development of the leading BMW, Mini and Land Rover dealer Kosifler’s corporate web site. Project included a sophisticated content management system and a state-of-the-art browser compatible configurator for BMW and Mini.Managed the development of Egos Party community portal for Eczacıbaşı. The portal targeted teenagers and featured an intelligent newsletter module generating customized emails per user behavior.

Managed business relationships with Mapco (value added services development affiliate of Turkcell). Designed and lead the development of various SMS based services under the Shubuo brand. Lead one of the first mobile service exports of Turkey to Digicell Telecom of Jamaica.

Participated in multi-channel service development in web and mobile. Designed and developed various IVR services in partnership with Telenity. Developed one of the first MMS based mobile services that allows sending greeting messages with pictures in Ericsson’s Creaworld research and development center.

Lead the development team in netbul.com renovation project including a consortium of IBimsa (project management by IBM and Sabancı), StoryServer (content management by Vignette), WebSphere (e-commerce by IBM) and Excalibur (web crawler and search engine). Participated in analysis, architecture design, UI design and development of the new portal. Integrated Vignette user behavior tracking system with WebSphere e-commerce suite to enhance cross and up sell abilities.

Designed and developed various verticals in netbul.com portal including netbul forum, netbul chat, city guide and travel guide. Working as a full stack developer, participated in all levels of development starting from database design to backend and frontend development.

Istanbul, Tr

Developed a web-based portal for students to register their elective course preferences in department of business administration. The portal replaced the former paperwork methods and resulted in radical satisfaction among students.Developed a web-based collaboration portal for AD520 management simulation course in MBA program.

Çankaya, Ankara, Tr

As a member of Istanbul Master Plan team, took part in preparing engineering drawings (with MicroStation CAD software) of water management in Istanbul. Prepared executive level progress reports and presentations for the top management of Istanbul Water and Sewerage Administration.

Mba, Business Administration

Exchange Program, Civil Engineering

Bachelor Of Science, Civil Engineering

Education record

Education record

Education record