• Manage the support process for pharmaceutical customers, ensuring timely resolution of tickets.• Analyze and diagnose customer-reported issues, including connecting to their environments and investigating application and database problems.• Communicate directly with customers to understand and address their concerns effectively.• Collaborate with the development team for in-depth issue analysis and resolution, ensuring efficient communication and problem-solving.• Prepare and deliver detailed reports on support tickets and their resolutions to upper management on a monthly basis.• Calculate and track billable hours for each customer based on support provided.• Maintain a deep understanding of customer environments and processes to facilitate effective support.• Lead the installation and configuration of solutions in customer environments.• Utilize comprehensive knowledge of customer processes and internal development to ensure successful solution deployments.• Support the sales department by providing technical expertise and addressing inquiries related to prospective customers.• Conduct application training sessions for new hires within the company and provide training to customers as necessary.• Act as a liaison between the technical team and other departments, ensuring alignment of technical solutions with business objectives.• Proficiency in software engineering principles and practices.• Strong analytical and problem-solving abilities.• Excellent communication skills, both written and verbal, for effective interaction with customers and internal teams.• Leadership qualities demonstrated through managing support processes and technical deployments.• Experience in preparing reports/presentations and presenting findings to senior management.• Ability to multitask and prioritize effectively in a fast-paced environment.

* Working as a Business Analyst to JTI for the on-going GLA (Global Labeling Application) and T&T (Track and Trace) projects in all JTI factories around the world. These projects are based on automation and software technologies used in the production lines of the factories. * Taking active role in all the project management phases (initiation, gathering reuqirements, analysis, design, planning, implementation, testing, maintenance, support), for GLA and T&T projects.* Proactively engage with the user community to collect information about problem and leads user through diagnostic procedures to determine source of error, for problems and take actions to prevent these errors to occur in future.* Planning, managing the project and the development team for the progress of the projects in scope of GLA and T&T.* Achieve the individual objectives set for the Business Systems and Applications stream. Proactive maintenance, support and execute the day to day administration and operational support for business applications.* Writing Functional Requirements, planning the project scope & analysing changes* Execute the implementation and support of key business applications and its interface * Contribute to the infrastructure implementation within the business requirement inputs. Execute the IT Business Application configurations and specifications for deployment* Taking role as a bridge between the customers and the development team; providing communication and coordination among them.* Providing support to GLA and T&T projects to provide system sustainability.* Giving on-site training to customers within the project concept in JTI locations.

* Working as a Business Analyst to JTI for the on-going GLA (Global Labeling Application) and T&T (Track and Trace) projects in all JTI factories around the world. These projects are based on automation and software technologies used in the production lines of the factories. * Contribute to the infrastructure implementation within the business requirement inputs. Execute the IT Business Application configurations and specifications for deployment* Taking role as a bridge between the customers and the development team; providing communication and coordination among them.

- Developing mobile sales & distribution practices using Asp.Net - Taking a role in development process and implementing solutions for our customers- Developing software using agile and scrum methods

- Contributed to development of Hospital Information System- Responsible for the modules Payroll, User, Holiday and Electronic Document Management System. - We were coding in C# ASP.Net MVC 4.0 then we converted to whole project in to the Java environment and we also used javascript, jquery, knockout, kendo, hibernate in this project. It was a good experience to learn new technologies and I was happy to work in a well-collaborated teamwork.

- Provided innovative software solutions and technology to Hisarlar. - Participated in many international projects, took an active role in international projects with partners from all over the Europe. - Completed software applications based on C#, Asp.Net such as Strategy Planning, Stock Tracking System, Payroll System..· Writing Functional Requirements· Writing Technical Specifications

I worked in Arkas as an internship for one month. I developed a code generator in C# ASP.Net.